Job Title

The Receptionist at a nursing agency will be responsible for greeting visitors, managing phone calls, scheduling appointments, and providing administrative support. The role requires a professional demeanor, attention to detail, and the ability to multitask in a fast-paced healthcare environment. Key Responsibilities: Greeting and Assisting Clients: Welcome patients, families, staff, and visitors, and assist them as needed. Answering Phones: Receive and direct phone calls in a professional manner. Take messages or direct calls to the appropriate staff. Scheduling Appointments: Manage appointment bookings for staff visits, follow-ups, and consultations. Administrative Support: Handle general administrative duties such as filing, data entry, and preparing documents. Record Keeping: Maintain accurate records of client information and schedules using the agency''s database or software. Communication: Coordinate between clients, caregivers, and healthcare professionals. Ensure smooth and effective communication across all channels. Billing & Insurance Support: Assist with basic billing inquiries and verify insurance information as needed. Customer Service: Provide excellent customer service, addressing client concerns and ensuring satisfaction. Compliance: Ensure compliance with healthcare regulations, confidentiality, and privacy laws. Client Prospecting: Identify potential clients, including individuals in need of home care services, hospitals, and long-term care facilities. Sales Presentations: Conduct presentations and meetings to promote the agencys nursing services, answering questions and addressing concerns. Client Relationship Management: Develop and maintain relationships with current and prospective clients, ensuring satisfaction and repeat business. Sales Strategy Development: Work with the marketing team to develop sales strategies and campaigns to attract new business. Service Customization: Assess client needs and work with the team to tailor services to meet those needs effectively. Negotiations & Closing: Handle negotiations and close sales agreements, ensuring that all contractual and regulatory requirements are met. Job Type: Casual Pay: From $28.00 per hour Work Authorisation: Australia (Required) Work Location: In person