Job Title

ICT Category Specialist TelecommunicationsDCS Grade 9/10, base salary of $129,464 - $142,665 plus 12% superannuation1x Ongoing opportunity in the Telecommunications Procurement category in ICT Category Management teamLocation: Sydney CBD with 50% of office attendance required per fortnight. Flexible working arrangements available.About the team:We take great pride in delivering excellence to our customers through innovation and professional excellence. DCS promotes a cohesive, diverse, and inclusive culture and actively supports the professional development of its workforce. The ICT Category Management team provides unique opportunities to develop a strong network and advance and accelerate your career. The DCS ICT Digital Sourcing team is recognised as having an exceptional workplace culture and strong team morale as demonstrated by the results in the 2025 employee survey.About the role:The Category Manager manage all of government contracts and schemes in key Telecommunication Categories. The right candidate will have strong interpersonal and communication skills which will help them build strong relationships with a wide array of stakeholders and vendors.About You:To be successful in the role, you will have:Demonstrated stakeholder and relationship management skillsPlanning, project management and research skillsSubstantial experience in contract management and leading performance reviews with suppliersCategory specialist skills in ICT categories or large areas of expenditureExperience in ICT category and preferably in Telecommunications industryUnderstanding of NSW Government legislation, procurement policies, framework and processes.Developed problem-solving skills and ability to work independentlyAnalytical skills to understand various business contracts, work on large disparate spend data and spreadsheetsCommunication and influencing skills- in particular the ability to prepare written reports and provide guidanceAbout the role:Partner with stakeholders in procurement category planning, and manage Supplier performanceContribute to the development and implementation of category management plans and strategies that yield superior value for money outcomes by leveraging aggregate demand across the sectorAnalyse business needs, commercial risks and supply markets to inform category planning and provide governance, advice and guidance to internal stakeholders to build expertise in the telecommunications category functionProvide expert advice and drive adoption of all-of-government agreements and panels such as Telecommunications Purchasing Arrangements across the sectorEngage supply markets and internal stakeholders positively to achieve effective communication to meet category objectivesAnalyse all internal and external procurement information to effectively develop supply base strategies for telecommunications categoryProvide support for pricing, catalogue reviews and contract re-negotiationProvide guidance for agency stakeholders looking to procure products and services contracted under the panel scopContribute to development of benefits realisation plan for the telecommunications category and track benefitFor role related queries, please contactKrishnan Ramakrishnan atWhy work for us?There are lots of reasons why a role with us is rewarding - working with us gives you:The opportunity for meaningful work that matters to all of us in NSWHybrid working and generous leave conditions, so you can make time for what counMuch more than just a job, you can build a career hereUnmatched opportunities for growth and development.Benefits of working for DCSAccrued flexible leaveHybrid working options- flexibility to work from home and officeGenerous leave entitlements including up to 14 weeks parental leave and flex leaveAccess to health and well-being programs including Fitness PassportCompetitive pay and conditionsAI StatementThe NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should use solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.To ApplyClick the link to submit your application - please attach your resume and a cover letter that demonstrates how your skills and experience align with the role.This recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months. Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment please contact Esther Dah via .Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Wednesday, 25th of March 2026 at 9:59amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilities Information on adjustments available for the recruitment process