Job Title

AssociateDirector ICT (Infrastructure & Operations)Grade:11/12Salary range:$149,739-$173,174+ superannuation and leave loadingDuration:permanentfull-timerole, ongoingLocation:Hybrid working arrangements are supported; however, this role requires a regular and visible inoffice presence, primarily in Sydney (McKell Building), to effectively lead operational teams, manage incidents and vendors, and support service governance.Gosford is available as an alternative office locationin line with DCS workplace arrangements. Inoffice requirements are subject to changein accordance withDCS workplace policies.Lead the stability,resilienceand modernisation of enterprise ICT platforms at scale shaping how critical government services run today while enabling what comes next.Werelooking for a confident, handson ICT operations leader who wants to own and improve the platforms that keep critical services running, while playing a key role in modernising how technology is delivered across the organisation.In this role,youlllead talented operational teams and vendors, make real decisions that matter, and help shape a stable,scalableand futureready technology environment.About the teamThis role sits within theEnterprise Architecture, Data & Innovation (EADI)team in the NSW Telco Authority.Enterprise Architecture, Data & Innovation (EADI) provides leadership across enterprise technology foundations, data and analytics,AIand core ICT operations, working closely with business and delivery teams to ensure platforms are reliable,secureand scalable.The Associate Director ICT (Infrastructure & Operations) is a senior leader within EADI, partnering with architecture, data,AIand innovation teams to keep services running well while enabling modernisation and uplift across the organisation.KeyResponsibilitiesLead the daytoday operation of enterprise infrastructure and ICT services to ensure reliability,securityand fitness for purposeLead and develop managers and senior technical specialists across infrastructure platforms and IT operationsMaintain accountability for service availability, performance, incidentresponseand operational outcomes across critical systemsManage vendors and managed service providers, including contracts, serviceperformanceand escalationsDrive continuous improvement in operational maturity, service management,resilienceand governancePartner closely with architecture, data,AIand innovation teams to support modernisation whilemaintainingoperational stabilityEngage with senior executives and stakeholders to translate operational priorities into clear, actionable outcomesFor more information on the role and its accountabilities, clickhere to view the role description.To be successful in this role you willHold Essential Security Clearance: You will be able to obtain andretainminimumBaseline Security clearance within six months to work with sensitive government and critical communications informationBe a handson senior leader with deep experience in ICT infrastructure and cloud operations, comfortable leading in complex, highpressure environmentsHave proven accountability for enterprise ICT run environments, including service availability, incidentmanagementand escalationHave strong public or hybrid cloud experience,including handson responsibility for stabilising,operatingand uplifting cloud platforms in production environmentsBe a leader who actively drivesoutcomes -comfortable stepping into operational and technical detail whenrequiredto guide teams,demonstrategood practice and unblock deliveryHavedemonstratedpeople leadership capability, including leading managers and senior technical specialists and holding teams accountableHave experience working within defined governance,riskand control frameworks, ideally in government or highly regulated environmentsHave strong experience managing vendors and managed service providers, including performance management and structured escalationAbout NSW Telco AuthorityNSW Telco Authority (NSWTA)operatesand manages the Public Safety Network to deliver radio communications for frontline responders.We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters. NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services. We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider parttime,job share and other flexible arrangements.Were proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.We understand the importance of continuing to learn and grow in your career andprovidea range of training and development opportunities to keep upskilling and nurturing our people.Werealso committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.For more information, go toNSW Telco AuthoritySalary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment please contact Fiona Glover via .Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date:9:59am Thursday 30th AprilCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilities Information on adjustments available for the recruitment process