Job Title

Digital Service RepresentativeSNSWGrade 2/3- starting annual salary $62,500plus superannuation and leave loadingEmployment Type:Part Time20 hours per week ongoingCustomer Service RepresentativeSNSW Clerk Grade 3/4- starting annual salary $71,959 plus superannuation and leave loadingEmployment Type:Part Time20 hours per week Temporary up to 12 monthsLocation:GriffithWe are currently recruiting for the positionofCustomer Service Representativeand Digital Service RepresentativeatGriffithService Centre.What are hub and spoke Service Centres?In some regional or remote areas, a hub Service Centre acts as the parent of one or more spoke Service Centre locations. The hub and spoke models share a leadership team andoperatein such a way that team members willbe requiredto work between locations.Please note:This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area. Service NSW uses multi-staged recruitment methods and candidates selected to progress to interview stage, may berequiredto attend an in-person interview conducted at one of the above Service Centrelocations. About you Are you someone who thrives in a fast-paced, customer-focused environment? Do you love creating meaningful face to face experiences and helping people solve problems with empathy and efficiency?Ifyourepassionate about delivering exceptional service, enjoy being thego-toperson for advice and support, and take pride in making a real difference in peoples day, then this is the role for you!Youll be at the heart of our customer experience, handling a variety of enquiries and complaints with confidence and care, ensuring every interaction reflects our commitment to excellence.Sound like you?Wedlove to hear from you!WhatYoullBringTo succeed in this role,youllneed:A natural flair for customer service andstrong communicationskillsSharp attention to detail and the ability to manage complex enquiriesIntermediate computer skills and confidence navigating multiple systemsA clear understanding of handling confidential and personal information responsiblyA collaborative mindset and a commitment to team successYour Impact As the welcoming face of our Service Centres,youllbring energy, warmth, and a genuine passion for helping others. Your ability to connect with customers and work seamlessly with your team will set you apart.About Service NSW Service NSW makes it easier to access government services for people and businesses across NSW. At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW. Operating hours: In our Service Centres hours vary between locations. You can check the opening hours for each Service Centrehere.Flexibility isrequiredto work on a rotating roster between the Service Centres operational hours which may include Saturdays. The Service NSW Award hours are 6:30am 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you maybe requiredto work during these hours. Part-time minimum 28 hours per fortnightFull-time 70 hours per fortnightHours are also subject to change based on the needs of the business. What we offer Personal development excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities. Access to health and well-being programs- Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available How to apply Pleasesubmityour resumeandcover letterthat shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description). Closing Date: Monday 30 March 2026 at 9:59amService NSW uses multi-staged recruitment methods based on merit principles for comparative assessmentin accordance withthe Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.Visit theCapability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Further Information: For enquiries relating to recruitment please contactJoy LethieullierviaThis role has been advertisedexternallyand a talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months.Click Here to access the Role Description. For enquiries relating to recruitment please contact Joy Lethieullier via .Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment process