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JOB TITLE: Assistant Manager - Growing Tuition Business /Leadership Opportunity Make a real difference in students lives while building your leadership skills.Join a supportive, values-driven team in a hands-on Assistant Manager role.Ideal for someone ready to step up beyond admin into real responsibility. JOB TYPE: Permanent Full-Time LOCATION: 2C/3 Wanguri Place, Wanguri, NT, 0810 (at the rear of the Wanguri Shopping Center) SUPERVISOR/MANAGER: CEO / Manager MAIN DUTIES/RESPONSIBILITIES: The Assistant Manager is expected to support the Manager /CEO, lead the team, maintain standards, and ensure smooth daily operations, while upholding Australian workplpace expectations around safety, fairness, and professionalism. You will perform the following duties as required: Supporting Daily Operations - Assist in planning & overseeing daily tasks; & ensure that procedures are followed; monitor workflow, productivity, & service standards Team Leadership, Supervision & Support - Help train, supervise, & support team members; provide feedback & coaching; foster a positive, respectful, & professional team environment; assist with onboarding new employees & ongoing support Team Communication & Co-ordination Act as a link between management & staff (relay updates & instructions from management); & support team morale & collaboration; communicate expectations clearly & professionally; provide feedback to Manager on team performance & operations Customer Service - Handle customer queries & inquiries on several platforms (including email, text, Business Suite, Teachworks, social media, phone inquiries, walk ins, & process Square & MOTTO payments, etc) consistently delivered to a high standard in a timely & efficient manner, debt recovery, complaints; & ensure high quality service or product delivery; lead by example in communication & professionalism Administrative & Organisational Tasks - Maintain records, registers (including Google Sheets), rosters, payroll (with Xero support provided by the remote bookkeeper), CRM (Customer Relations Manager - Teachworks), preparation of employee packs (onboarding employment, etc), policies & procedures, research, or reports; & support with meeting minutes & note taking, inventory, orders, or scheduling; support stock control, ordering, & general organisation Decision Making - Step in for the manager, when required; & make operational decisions within set limits. Compliance & Workplace Standards - Ensure policies, procedures, & safety standards are followed; promote a safe & inclusive workplace Problem Solving & Initiative Address issues as they arise, whether that be from staff, parents or inhouse, & make sound decisions within scope; show initiative in improving processes & supporting business goals Note: The above list is not exhaustive, & the role may change to meet the overall objectives of the business. Fulfill other objectives & responsibilities as required by management & other tutelage personnel as requested. We may also assign you other duties, where reasonable for your position, qualifications, training and experience. SKILLS & EXPERIENCE Qualifications: MUST have a current OCHRE card (NT working with children card), not the voluntary card A current OCHRE card must be obtained and held before starting employment with the organisation High School Achievement Certificate (that indicates the year level you completed your schooling) Diploma or Certificate IV in Business Administration (having a formal qualication can be an advantage), or relevant experience First aid certificate (desirable) Experience: Equivalent of 2 years experience in a similar role or industry Experience requirement specifically refers to management or leadership roles equivalent to 2 years Skills: Computer Literacy: Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook) Intermediate to advanced Google Suite skills (Sheets & Docs) Intermediate ability to manage a CRM skills (Teachworks) Intermediate ability to conduct communications using Meta Business Suite Intermediate ability to create & uphold a positive presence with social media, such as post creation through to onboarding new clients Understanding of &/or ability to utilize banking platforms, such as Square, NAB MOTTO, Direct Tranfers & Xero Customer Service Focused: Commited to providing exceptional customer service across all platforms, such as written, verbal, phone & face to face Communication: The ability to communicate clearly & concisely, varying communication style depending on the audience, including professional discretion Strong communication skills, including the ability to address outstanding payments with clients in a clear, respectful, and solutions-focused manner Attention to Detail: Excellent attention to detail & written skills when communicating with others, both internally & externally Team Leader: Intermediate ability to provide communication & coordination of the Amber''s Tutelage team Intermediate ability to lead, supervise, train, support & provide feedback to staff & management Time Management /Organisation: Accomplish objectives effectively within time frame given Keep the manager /CEO informed of potential risks (WHS) & overdue &/or looming deadlines Organised and able to meet deadlines PERFORMANCE GOALS: Complete administration tasks on time Ensure office is clean and presentable at all times Deal with clients, suppliers and other employees professionally at all times