Shape the way our community experiences Council. This is a unique opportunity to lead customer experience transformation across the organisation and impact how services are designed, delivered and improved. As our customer experience champion, youll drive innovative change, influence strategy, and help create seamless, accessible and meaningful experiences for our community at every touchpoint. What youll be doing Lead and deliver Councils customer experience strategy, embedding customer-first principles across services, systems and projects. Drive service design and customer journey mapping to improve processes, reduce pain points and enhance service delivery. Use customer insights, feedback and data to identify trends, measure performance and inform continuous improvement. Partner with leaders, teams and key stakeholders to build customer experience capability and influence organisation-wide change. Improve digital and multi-channel service delivery, ensuring accessible, consistent and high-quality customer interactions. What youll bring Experience developing and delivering customer experience strategies, frameworks and service improvements in a complex organisation. Strong strategic thinking with the ability to influence leaders and drive organisation-wide outcomes. Practical experience in service design, journey mapping and customer-centred improvement methodologies. Ability to analyse customer feedback, insights and performance data to improve services and outcomes. Excellent communication and stakeholder engagement skills, with the ability to build capability and embed customer-focused practices. Why youll love working with us Base salary between $104,646.24 and $120,397.13 (depending on skills and experience) + 13% superannuation Permanent and full-time 19-day month We care about your wellbeing and worklife balance. Enjoy a central location, leave loading, purchased leave options, and staff perks like flu shots, skin check reimbursement, EAP counselling, and training opportunities. Ready to apply? Apply now Apply Now button and include: your current resume a 1-2 page cover letter outlining your experience, skills, and suitability for the role. Important: Applications submitted directly through SEEK wont be considered. For a confidential conversation, please contact Georgi Wicks on ******@ccc.tas.gov.au. Position Description Download the position description here:Lead Customer Experience. Our commitment to our community Were dedicated to the safety and wellbeing of children and young people, and we actively support their participation as valued members of our community. Council has zero tolerance for child or youth abuse and harm. We prioritise safety in every interaction and report any conduct of concern. You can read more in our Safeguarding Children and Youth Policy and Code of Conduct. To be offered this position, youll need to complete and satisfactorily pass a pre-employment assessment process. This includes (but isnt limited to) a WWVP check, conviction checks, identification checks, and checks relating to any prior disciplinary action. Were also an equal opportunity employer and a smoke-free workplace. Please note that random alcohol and drug testing forms part of employment with Clarence City Council. Applications on Monday, 11 May 2026.
Job Title
Lead Customer Experience