Job Title

Content Advisor, OneCX ProgramClerk Grade: 7/8Employment Type: 2-years Temporary OpportunityLocation Sydney CBD, hybrid working with 5 days in the office per fortnightSalary- $113,574 - $125,720 plus 12% Super and Leave LoadingAbout UsGovernment Technology Platforms (GTP) forms part of Digital NSW within the NSW Department of Customer Service (DCS). We design, build, and maintain digital solutions that are used across all NSW Government agencies: the teamThe OneCX Program is responsible for the central NSW Government website, nsw.gov.au. On nsw.gov.au we provide an inclusive, consistent, high-quality experience for NSW Government customers.We are delivering a transformational program consolidating government information from many websites into a customer-centric nsw.gov.au. To do this, we want to gather a talented team that will establish great ways of working, collaborate on delivery, challenge old business models and create outstanding content.Your day-to-dayWe are looking for and experienced Content Advisor to join our team to help drive our vision of becoming the worlds most customer-centric government.You will be the content expert who is passionate about delivering engaging, inclusive, consistent, high-quality content for NSW Government customers.With a customer service mindset, you have a hands-on approach when taking on problem-solving tasks and challenges. You feel right at home working in content management systems and collaborating with a variety of stakeholders.You will be experienced in content writing, content management and troubleshooting to inform the content strategy and deliver world-class user experiences in accordance with content design standards, guidelines, and processes.You will be a champion of customer experience and will have the ability to integrate findings of user research, usability and accessibility standards to develop insights, identify pain points and provide solutions.You will enjoy working in a high-performing team that delivers effective content, products and services to achieve our vision of creating a customer-centric digital experience for people in NSW.To be successful in this role you will demonstrate:Experience in digital publishing, content design and layout within a content management system (CMS)Experience in writing engaging digital content on high-traffic websitesExcellent written and verbal communication skills with a strong focus on Customer Service and Customer Experience valuesExperience using content management systemsAbility to maintain and build strong relationships with a variety of stakeholdersAn excellent team player attitude who will contribute to our shared successKnowledge of digital accessibility, readability and disability inclusionStrong attention to detailExperience in SAFe Agile is desirableFor information about the position please contactChris WangviaAbout the OneCX ProgramThe OneCX Program is responsible for the NSW Government website, nsw.gov.au.On this website, we provide an inclusive, consistent, high-quality experience for NSW Government customers.What is in our sights right now is a transformational program consolidating government information from many websites into a customer-centric nsw.gov.au. To do this, we want to gather a talented team that will establish great ways of working, collaborate on delivery, challenge old business models and create outstanding content.To learn more about us, take a look at the Department of Customer Service website at why you should work for NSW at StatementThe NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.Working at DCS35-hour working week, with opportunities for flex leave where additional hours are workedDCS is proud of our diverse and regional teams. Flexible, hybrid working arrangements with your office location are available, subject to approval and availability tools are available for ongoing professional developmentHealth and wellbeing programsThis recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months. Looking for more information? Reach out to the GTP recruitment team: How to apply:Click the Apply Online button on the advertisement.Your application should include:a cover letter of no more than 2 pagesan up-to-date resume of no more than 5 pages which clearly details your skills and experience as relevant to the role(s).Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment please contact Esther Dah via .Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Thursday, 7th of May 2026 at 10:59amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilities Information on adjustments available for the recruitment process