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Central Coast, NSW (Office Based in Kanwal) Salary Packaging Benefits Fuel Card and e-tag offered for personal vehicle Lead meaningful change in community aged care This is an opportunity to step into a role where your expertise, judgement, and relationship-building skills directly shape how older people experience care. At Dementia and Aged Care Services (DACS), we are redefining how care is delivered in the homesupporting people to live independently, maintain their identity, and stay connected to their community. Aligned with the Support at Home program, our model is built on reablement, person-centred care, and sustainable service delivery. As we continue to grow across the Central Coast, we are seeking a capable and driven Client Relations Manager to join our team. The Opportunity As a Client Relations Manager, you will operate with a high level of autonomy and trust, managing a portfolio of clients while driving quality, consistency, and outcomes. This is a relationship-led, outcomes-focused rolewhere you will influence care delivery, optimise client packages, and contribute to service growth within your region. You will be instrumental in ensuring clients receive the right support, at the right time, in a way that enhances independence, dignity, and overall wellbeing Key Focus Areas Client Leadership & Engagement Build trusted relationships with clients and carers, guiding them through service options and supporting informed decision-making Care Coordination & Outcomes Design, implement, and review tailored care plans that are goal-driven, reablement-focused, and outcome-oriented Package Optimisation Maximise utilisation of client funding to deliver meaningful outcomes while ensuring sustainability of services Service Quality & Performance Monitor service delivery, resolve issues proactively, and ensure high standards of care and client satisfaction Growth & Community Presence Strengthen local networks, build referral pathways, and contribute to service expansion across the Central Coast Operational Excellence Maintain accurate systems, ensure compliance, and support efficient workforce coordination About You You are a confident and capable professional who brings both clinical understanding (or strong sector knowledge) and a commercial mindset to service delivery. You are known for your ability to build relationships, manage complexity, and deliver outcomes that matter. You will demonstrate: Experience in aged care, community services, or Support at Home / Home Care Packages A background in care coordination, case management, or client relationship management Strong capability in managing client portfolios and optimising service delivery A sound understanding of person-centred care, reablement, and aged care funding models Excellent communication, problem-solving, and organisational skills Confidence working with systems and managing competing priorities in a dynamic environment What Sets This Role Apart A genuine opportunity to influence how care is delivered in the home Autonomy to manage your portfolio while being supported by experienced leadership A values-driven organisation committed to quality, dignity, and continuous improvement Competitive salary + salary packaging benefits Fully maintained vehicle provided Clear pathway for career progression within a growing service model Apply Now If you are looking for a role where you can combine professional capability with purpose, and contribute to a service that is evolving with the future of aged carewe encourage you to apply. Join us in delivering care that is not only high qualitybut truly meaningful