Job Title

Pay AU$76,515.00 AU$80,000.00 per year Location In person Job Description Determine staffing and workrequirements across the Lobby Service (Guest Service Agents, Porters, Car Park Attendants, Front Office All Rounders), and allocate duties to meet service and occupancy demands. Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused. Collaborate with Heads of Department to coordinate crosstraining and deliver a unified guest experience. Develop and maintain rosters and attendance records, ensuring the team is optimally resourced at all times. Uphold and enforce safety regulations and standards champion a culture of health & safety across the team & Hotel. Oversee daytoday operations, identify opportunities for improvement, and implement changes to enhance service, productivity and guest satisfaction. Engage with the team: conduct regular checkins, resolve grievances, foster open communication and build a strong, highperforming culture. Step into frontoffice duties to support the guestfacing team and ensure seamless guest arrivals, checkin/out, and overall reception operations. Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs. Qualifications Minimum of two years experience in a hotel management. Diploma in Hotel or Motel Management (preferable not mandatory) Strong leadership skills with the ability to make quick, effective decisions. A customerfocused mindset, ensuring outstanding guest experiences. Techsavvy and adaptable to new systems and platforms. Detailoriented, proactive, and resultsdriven. Benefits Work in front of the iconic Manly Beach Drycleaning on us: you wont need to worry about ironing and/or washing your clothes on your days off, we encourage you to embrace life instead Employee Assistant Program, Birthday day off, Anniversary stay at the hotel, discounted gym membership and much more! Generous accommodation discounts across 4,500+ properties in over 110 countries Ongoing training and professional development opportunities A strong commitment to diversity and inclusion, with a focus on promoting diverse talent #J-18808-Ljbffr