Job Title

$73,000 per year + super + leave loadingMeriton Suites currently has an opportunity available for a Manager on Duty to join our tight-knit team.About the RoleAs a Manager on Duty, you will manage the day-to-day operations of our Front Office team. You will work closely with the propertys senior management team to ensure an excellent guest experience.Your key responsibilitiesManage and develop the Front Office team to drive service excellenceManage the guest arrival and departure experienceMonitor room allocationsEnsuring daily and nightly front desk tasks are actioned and completedEnsure Meriton Suites standards, policies and procedures are adhered toAct as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service is maintainedPromote a strong team culture across the Hotel including developing and maintaining interdepartmental relationshipsTo be successful in this role you will haveSimilar experience in a 4-star or 5-star hotelWorking knowledge of a Property Management System preferably Guest Centrix or similarA passion for the hospitality industryImpeccable grooming and presentationAbility to drive a strong team cultureFirst Aid certificate or ability to gainFull availability to work a 7-day rotating rosterWhy Meriton Suites?Australias largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationallyBase + Super + 17.5% Annual leave loadingFuture opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and MelbourneMerit Academy our online training platform to further develop your skills and knowledgePaid Parental leaveAccess to Employee Assistance Program (EAP) to provide professional and personal adviceFriends and Family discountsTeam activities and social eventsInduction program for all new startersApplication ProcessOnly short-listed applicants will be contacted within 7 days of application. Please note that we will not consider external agencies as recruitment for this role is handled internally.Unlock job insightsHirer responsiveness Salary match Number of applicantsQuestions to be answeredWhich of the following property management systems (PMS) do you have experience with?Which of the following First Aid accreditations do you currently hold?How many years'' experience do you have as a Manager on Duty?Which of the following statements best describes your right to work in Australia?Are you available to work on a rotating roster?What''s your preferred work type? #J-18808-Ljbffr