Job Title

About EVTThe Old Clare is part of EVT, one of Australasias market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. Its why we all call ourselves Daymakers because each day is a chance to add the wow factor for our customers and continually grow in our own careers.The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for oneofakind experiences, service and quality.EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australias most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once youre in, theres no limits on where your career could take you.Key ResponsibilitiesSupport the Outlet/F&B Manager in overseeing daytoday operations, ensuring service standards, productivity, profitability and compliance with hotel and venue policies.Lead and motivate the team through positive, proactive leadership, driving staff engagement, retention, training, performance development and effective communication.Manage staffing and labour controls, including rosters, overtime, leave, entitlements, handovers and crossvenue team capability to meet service and financial targets.Ensure full compliance with liquor licensing, health and safety, incident reporting, crisis management and risk controls, maintaining accurate records and qualifications.Deliver exceptional guest experiences by managing complaints with care and urgency, anticipating issues, maintaining quality control systems and resolving problems proactively.Drive revenue through a strong sales culture, implementing and tracking upselling and onselling strategies while controlling departmental expenses.Maintain accurate reporting, financial controls, IT system knowledge and asset care, working with Finance and Senior Management to minimise risk and maximise efficiency.Act as a brand ambassador for the venue, hotel and EVT, promoting properties, supporting other departments, and contributing to meetings, projects and events.What Youll BringDemonstrated experience supervising or assisting in highvolume, multioutlet food & beverage operations, with the ability to identify, analyse and resolve operational issues quickly and effectively.Proven peoplefocused leadership capability, providing guidance, support and direction to colleagues while communicating with care, fairness and professionalism.Strong guestcentric service background, consistently delivering efficient, friendly and professional experiences and managing guest feedback or complaints with confidence and empathy.Sound experience in compliance and risk management, including liquor licensing, WHS, incident reporting and maintaining operational standards with integrity.Demonstrated ability to work collaboratively with trust and accountability, contributing to a positive, professional culture focused on team development, operational excellence and commercial success.How You WorkDaymaker ethos no ones too big for the small things.Inclusive leader values diverse perspectives; builds belonging.Owners mindset acts on data/feedback; ships improvements.Resilient and solutions-focused stays calm, moves fast.Perks from Day One50% off dining and stays across EVT hotels QT, Rydges, Atura, LyLo and more.$2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.Seasonal perks at Thredbo.Rapid career growth across our hotel & entertainment network.Paid parental leave; community & volunteering opportunities. #J-18808-Ljbffr