Job Title

Experienced Care Coordinator SIL & SDALocation: Gosford & Wyong Region - Central Coast Join a Team Where Leadership, Quality, and Care Come First If youre an experienced Care Coordinator in the NDIS space, you already know the difference between just running shifts and actually changing lives. At Caring Arms, were building something different. This is your opportunity to step into a role where: Your experience in SIL homes is valued Your decisions shape real outcomes for participants Youre trusted to lead teams, not chase tasks And your work directly impacts quality, safety, and dignity of care What makes this role worth your move?You will take ownership of a portfolio of SIL homes and play a key role in: Driving high-quality care delivery Leading and mentoring support teams on the ground Ensuring compliance, safety, and best practice Being the person families and stakeholders trust and rely on If youve been waiting for a role where you can actually use your full skillsetthis is it. What youll be trusted withYou will be the key operational link between the Service Manager and frontline support teams, ensuring that what is planned is delivered consistently, safely, and to a high standard across our SIL homes. On-the-Ground Coordination & Operations Supporting the Service Manager by coordinating day-to-day operations across SIL homes Managing rosters, shift coverage, and workforce allocation to ensure continuity of care Leading house meetings and maintaining clear communication across teams Acting as the first point of escalation for operational matters within the homes Participant Intake & Service Delivery Coordinating participant intake, onboarding, and transitions into SIL Supporting implementation of individualised support plans on the ground Facilitating family conferences and maintaining strong stakeholder communication Ensuring supports are delivered in line with participant goals, dignity, and independence Quality, Compliance & Safeguarding Ensuring effective implementation, monitoring, and staff compliance with Mealtime Management Plans (MMPs), including safe swallowing practices and escalation of risks Overseeing incident reporting, investigation, and follow-up, ensuring actions are completed and lessons are embedded into practice Conducting regular audits of care documentation, progress notes, and compliance records to identify gaps and drive continuous improvement Leading the implementation of Restrictive Practices in accordance with NDIS Commission requirements, ensuring all practices are authorised, documented, and proportionate to participant needs Coordinating behaviour support plan implementation, ensuring staff understand and consistently follow approved strategies Managing Restrictive Practice reporting, including: Timely NDIS Commission reporting (Reportable Incidents) Maintaining accurate internal registers and documentation Supporting reduction and elimination strategies in line with Positive Behaviour Support frameworks Supporting the Service Manager to ensure all services align with NDIS Practice Standards, Quality Indicators, and organisational policies Team Support & Development Delivering new staff orientation and induction at site level Supporting staff performance reviews and day-to-day supervision Assisting in implementing staff training and educational programs Providing ongoing guidance to ensure consistent, high-quality support delivery Who This Role Is Best Suited ForThis position is designed for an experienced professional who brings a strong foundation in disability service delivery and operational coordination within the NDIS environment. The ideal candidate will demonstrate: Proven experience in independently managing Supported Independent Living (SIL) homes Sound knowledge of NDIS compliance requirements, including restrictive practices and associated reporting obligations Strong capability in roster coordination, workforce management, and handling operational escalations Experience in guiding and supporting teams to deliver consistent, high-quality care outcomes The ability to effectively manage both people and documentation, maintaining high standards across service delivery and compliance What youll need Proven experience as a Care Coordinator / Team Leader / SIL Manager Strong understanding of NDIS frameworks and reporting requirements Experience with restrictive practice implementation & reporting Excellent leadership, communication, and organisational skills Current drivers licence & NDIS Worker Screening Working With Children check and Police Check What youll get in return A role where you are trusted to lead A growing organisation where your voice actually influences decisions Exposure to complex disability and high-quality SDA/SIL environments A supportive leadership team that backs you on the ground Opportunity to grow into senior leadership roles as we expand Why Caring Arms? Were a Central Coast-based provider specialising in: Complex disability support SIL & SDA environments High-quality, participant-focused care Apply Now If youre ready to step into a role where your experience is valued, your leadership matters, and your work has real impactwe want to hear from you.