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Introduction: A Career at HARMAN Lifestyle Were a global, multidisciplinary team thats putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound. Contribute your talents to highend, esteemed brands like JBL, Mark Levinson and Revel Unite your passion for audio innovation with hightech product development Create pitchperfect, cuttingedge technology that elevates the listening experience About The Role We are seeking an experienced person with Service and Customer service skills to assist our logistics Manager running our aftersales customer service and repair centres across Australia and New Zealand. You will be responsible for ensuring timely, highquality support for our call centre and distributors, plus ensuring our technical repair network runs smoothly. You will be a key player in driving our brand to have excellent end to end customer satisfaction. You will report directly to the Sales Operations, Consumer Audio, ANZ. What You Will Do Escalation Handling Act as the final point of contact for complex customer complaints, resolving technical or service issues to protect the brand''s reputation Team Leadership Mentor customer facing staff Ensure they have the necessary product knowledge and tools Quality Assurance Ensure customer escalations are handled correctly Performance Tracking Prepare detailed operational reports for management, highlighting trends and cost''s Logistics and Spare parts Oversee and assist to control the inventory levels at service centres Refurbish Oversee and assist the final output of refurbished products Credit and Invoice approvals Review invoices/credit claims and issue claim ref# What You Need to Be Successful Knowledge of Australian Consumer Law (ACL) and the NZ Consumer Guarantees Act (CGA) regarding product returns and repairs Thorough understanding of consumer electronics or Audio troubleshooting procedures DeEscalation skills Exceptional skills in resolving high priority customer complaints and managing brand at risk situations CRM platforms such as salesforce High Level of Excel Ability to work cross functionally with Sales, Marketing, logistics and Engineering teams Adaptability Bonus Points if You Have Minimum 3 years experience in customer service role High Level negotiation skills Audio expertise: Bluetooth protocols (SBC,AAC,LDAC), Auracast & wifi (2.4GHz Vs 5GHz) Home theatre systems and complex audio setups ERP systems such as SAP Love of music What Makes You Eligible Professional working proficiency in English Eligible to work in Australia What We Offer Flexible work environment Access to employee discounts on worldclass Harman products (JBL, HARMAN Kardon, AKG, etc.) Extensive training opportunities through our own HARMAN University Be Brilliant employee recognition and rewards program An inclusive and diverse work environment that fosters and encourages professional and personal development You Belong Here HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you all within a supportminded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want. About HARMAN: Where Innovation Unleashes NextLevel Technology Ever since the 1920s, weve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected. Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature todays most soughtafter performers, while our digital transformation solutions serve humanity by addressing the worlds everevolving needs and demands. Marketing our awardwinning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. If youre ready to innovate and do work that makes a lasting impact, join our talent community today! Important Notice: Recruitment Scams Please be aware that HARMAN recruiters will always communicate with you from an ''@harman.com'', @careers.harman.com or harmanglobal.avature.net email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: . HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and jobrelated performance. (www.harman.com) #J-18808-Ljbffr