Job Title

We are partnering with a national organisation delivering essential apprenticeship support services to help apprentices and employers achieve successful apprenticeship completion outcomes. This is a phone and virtual-based mentoring role, focused on providing tailored guidance, pastoral care and practical support to apprentices throughout their journey. About the role As an Apprenticeship Mentor, you will deliver personalised mentoring and support services to apprentices and employers, primarily via phone and video. Your work will help apprentices stay engaged, overcome barriers, and progress toward successful completion. You will support individuals across three key areas: Pastoral care and complex needs support Career guidance and advice Peer and industry support networks While the role is predominantly remote and phone-based, occasional site visits may be required. Key responsibilities Deliver tailored mentoring and support services to apprentices and employers Develop and maintain individualised support plans, updated after each contact Provide guidance around wellbeing, career planning, workplace engagement and transitions Support employers with strategies to effectively supervise and manage apprentices Conduct risk and suitability assessments where required Maintain accurate, timely records in line with program and compliance requirements Work to agreed KPIs, service standards and apprenticeship retention outcomes About you You are someone who genuinely enjoys supporting others and can balance empathy with structure and accountability. You are comfortable working autonomously, managing a large caseload, and engaging with people through phone and virtual channels. You will ideally bring: Certificate IV in Career Development or Employment Services (or willingness to obtain) Sound knowledge of apprenticeships and traineeships Experience in youth mentoring, counselling, employment services or clientfocused support roles Strong interpersonal and communication skills Ability to meet KPIs and work within regulated frameworks High level of digital confidence and accurate record-keeping skills Lived experience as an apprentice (highly regarded) Preemployment requirements National Police Check Working with Children Check (Employee) Current drivers licence Equal Opportunity DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs. #J-18808-Ljbffr