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Work options Hybrid Work from home and in your local branch office About The Role Customer Service is our priority and is the driving force behind our vision and values. With more and more people relocating across the country and the globe, our services are more in demand than ever. We are now looking for an enthusiastic Client Consultant to coordinate client household moves, who has the ability to listen to and respond to domestic clients service needs. This is a hybrid role working from our Sydney branch office in Yennora and from home. The Client Coordination Consultant fulltime permanent role is primarily responsible for ensuring the end to end management of moving clients personal household goods, which is executed through efficient administration, document control and system maintenance. Responsibilities Deliver superior customer service by addressing client enquiries and coordinating relocation service bookings. Ensure accurate invoicing and timely receipt of invoice payments for services rendered. Foster professional and effective relationships with clients, Kent Sales & Operations team members. Resolve customer service issues and escalate when necessary. About You Ideally you will have experience in managing delivery of services to clients in a fast paced environment. You will have demonstrated success in managing client expectations in a service delivery environment, and an ability to develop strong client and inter departmental relationships quickly. Qualifications Advanced computer skills Strong communication skills verbal, written Ability to prioritise workloads and meet timelines, whilst working under minimal supervision Demonstrate a track record of managing client expectations in a service delivery environment Exhibit strong client relationship-building skills, particularly over the phone Showcase problem-solving abilities and an exceptional eye for detail Display excellent communication skills within a business environment Possess sound financial knowledge and invoicing experience Experience with travel, accommodation, or related booking schedules is advantageous At least with 2 years experience in a similar role in a medium to large-size Company You may not fit the requirements 100% but thats ok, we focus on training and development. If you are looking for a career and not just a job, youre in the right place! About Us Kent is an Australian success story that started over 75 years ago and has grown from a family business to an awardwinning organisation. Dont make the mistake of thinking were just a bunch of trucks, we have over 400 amazing employees and contractors across a network of almost 20 locations. Our specialised business units supporting our operations are high performing but still know how to have fun. Including our tech team who build bespoke systems inhouse, and marketing who enhance our digital transformation. Whats little known about us is that Kent is a great place to work because we have great people with great stories. They reflect the rich heritage we have as well as the next generation of new ideas, a winning combo for us to innovate and drive the industry to new heights. Benefits We offer a competitive salary plus super Our Kent CARE Program is dedicated to staff wellbeing and mental health Numerous employee reward platforms Salary packaging and salary sacrificing Early wage access Corporate discounts for utilities and health insurance Staff discounts on storage and removals services Novated Leasing Company wide recognition program We believe in inclusiveness and workplace equality Weve recently invested 2M into our digital technology 5 star rated onboarding experience 1 in 3 roles are filled internally, we love promoting from within Diverse business areas that offer plenty of career opportunity #J-18808-Ljbffr