Job Title

Talent Pool Creation for New England District Locations include Armidale, Glen Innes, Inverell, Moree, Narrabri and Tamworth Grade 1/2 - $75,728 - $82,329 p.a. + superannuation and annual leave loading 35-hour week and flex leave Strong Intent: The role is for a Customer Service Officer (CSO) who will provide frontline services at a local Community Service Centre (CSC). Responsibilities include multichannel customer service, detailed administrative support, data management, and maintaining agency compliance. Responsibilities Answer telephones, direct inquiries, and provide comprehensive customer service at the reception and front counter. Offer detailed administrative support to casework teams, ensuring high standards of customer service and meticulous attention to detail. Accurately prepare and enter data into corporate and client management systems, maintaining strict client confidentiality. Maintain recordmanagement systems in line with agency guidelines, manage office supplies, and ensure office equipment is functional. What Were Looking For Customer service experience both in person and over the phone. Ability to organise work and prioritise workload in a busy work environment. A positive attitude and ability to work independently and collaboratively. Proficiency in Word, Outlook and Excel. Preemployment Checks National Criminal History Record Check in accordance with the Disability Inclusion Act 2014. Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012. What We Offer A challenging and rewarding career. Flexible, autonomous work environment. Competitive pay and conditions. Training and development opportunities to build and maintain capabilities. Health & Wellbeing and Employee Assistance Programs. Applications close 11:59pm, Monday 27 April 2026. Inclusion and Diversity We continue to hire great people with diverse skills and backgrounds, including people with disability, Aboriginal and Torres Strait Islander peoples, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To learn more about DCJs inclusive workforce initiatives, visit the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. #J-18808-Ljbffr