Job Title

Overview NES Fircroft is partnering with a leading global Oilfield Services (OFS) company to recruit an Operations Support Manager for a 12-month contract based in Perth. This is a critical operations support role, sitting at the centre of customer delivery, billing, parts coordination and internal stakeholder management. You will work closely with Project Managers, Commercial Project Managers (CPM), Finance, Supply Chain, and customers to ensure efficient execution and accurate commercial outcomes. Responsibilities Operations & Customer Support Set up contracts, job numbers and deliverables in Oracle once outages are confirmed and POs are received Support CPMs/PMs with billing processes, change orders and customer communication Collate timesheets, expenses and supporting documentation to prepare billing summaries for customer review Proactively liaise with customers on billing clarifications, progress updates and issue resolution Coordinate with CPMs, Area Leaders, Finance and other stakeholders to resolve billing roadblocks Parts & Logistics Coordination Maintain accurate records of parts orders and delivery status Lead daily coordination of parts fulfilment, including expediting critical or urgent items Provide regular (bi-weekly) delivery status updates to customers Manage special shipment requests, working with logistics providers and suppliers, and preparing required documentation Repairs Management Raise Purchase Order Requests (PORs) to repair shops and OEMs as requested by CPMs/PMs Coordinate repair shipments and documentation Manage repair orders through internal facilities, collecting inspection, repair and shipping documents Issue invoices and documentation to customers upon repair completion Financial & Billing Support Create deliverables and events in Oracle to initiate customer invoicing Raise quarterly billing requests for parts and coordinate with the billing team Manage credit notes, invoice reviews and customer distribution via email or portals Highlight invoicing delays and manage cost receipting to align with forecasts Quality & Compliance Support NCR resolution processes in collaboration with site teams Track NCRs and provide insight into financial impact and lessons learned About You Minimum 5 years experience in operations support, coordination or customerfacing operational roles Strong handson experience with Oracle and SAP Proven ability to manage the endtoend Purchase Order lifecycle Strong stakeholder engagement and communication skills Bachelors degree in a relevant discipline Technical background or working knowledge of rotating equipment or industrial/OFS environments Personal Attributes Highly organised, structured and detailoriented Adaptable and comfortable managing multiple priorities Effective communicator across internal teams and customers Confident working in a multicultural, global business environment *Candidates must have AU working rights to be considered* #J-18808-Ljbffr