Job Title

Client Service OfficerLocation ParramattaEmployment Type Temporary Full Time (12-month contract with the possibility of extension)Salary & Grade Clerk Grade 1/2 $75,728.00 - $82,329.00 Talent Pool: This recruitment will also be used to create a talent pool for future ongoing and temporary roles and is valid for a period of up to 18 months.Your roleTo provide clients of Courts, Tribunals and Service Delivery with information and procedural advice to assist them in the resolution of their legal needs.What youll do Identify client needs and provide timely, accurate, appropriate, and effective service for clients. Build positive relationships in all interactions to ensure a high level of client satisfaction. Develop and maintain a good knowledge of policies and procedures. Manage time and adhere to roster schedule. Escalate complex enquiries or issues to a senior client service officer. Contribute to centres performance planning, coaching and mentoring programs. Provide administrative, clerical or research support. What were looking for A passion for delivering excellent client service in a high-volume environment. Strong communication skills and the ability to explain complex information in plain language. Adaptability to new systems, policies, and procedures across various jurisdictions. Comfortable working in a busy call centre environmentable to handle a large number of calls while maintaining a strong focus on quality and teamwork. A collaborative mindset and commitment to continuous learning and improvement. Download the role description.This role maybe exposed to material that poses a range of psychosocial hazards, please refer to the link for more information:If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.To apply directly via the DCJ Careers site click here. Search for the job and click the Apply now button.We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply you do not need to meet every desired requirement for us to want to talk to you.What We OfferWe offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us.We do work that really mattersWorking for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We''re focused on breaking, rather than managing, disadvantage. Its work that really matters.Apply now and join Australias top public sector employer where we will support you and provide an exciting and flexible working environment!Are you ready to join us?To apply, click the Apply button and upload: Your resume (up to 4 pages) A cover letter (up to 2 pages). During the online application process, youll be asked to provide a response to the following two questions:Question 1: Describe a time when a client asked you a difficult question. What did you do to find the answer, and how did you explain it to the client? (Max 500 words)Question 2: Describe a time when you had to deal with a challenging customer or client. What was the problem, and how was it managed? (Max 500 words)Applications close Sunday, 15th March 2026 at 11:59pm AEST.Got a question?For more information about the role or what its like to work for DCJ, please contact the hiring manager Adrianna Toleafoa on 02 8831 4565 or at .If youve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Matthew Oakley via .Visit Recruitment adjustments on the DCJ website to learn more.Inclusion and Diversity lies at the heart of how we recruitWe continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.Other InformationA talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.For more information visit Applying for DCJ jobs on the DCJ website.Thank you for your interest in this role. We look forward to receiving your application.To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/