Job Title

Primary Details Time Type: Full time Worker Type: Employee Location: Parramatta or Lismore Permanent, full time position Opportunity We are seeking an experienced Case Manager to join our Workers Compensation Nominal Insurer team. As a Case Manager, youll be responsible for managing a portfolio of workers compensation claims, delivering a high quality and empathetic experience for injured workers, and working closely with employers and service providers to support safe, sustainable, and timely returntowork outcomes. Role Responsibilities Manage a portfolio of workers compensation claims within the Nominal Insurer scheme, ensuring timely, compliant, and effective outcomes for injured workers and employers. Apply knowledge of the workers compensation legislation and guidelines to assess liability, coordinate treatment, and support safe, sustainable returntowork outcomes. Work collaboratively with employers, injured workers, treating practitioners, rehabilitation providers, and internal stakeholders to drive proactive and customerfocused claims management. Maintain accurate and compliant claim documentation in line with regulatory, contractual, and audit requirements. Actively contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance service delivery. Work within a supportive, purposedriven team environment that values collaboration, capability development, and highquality customer outcomes. About You Previous experience in workers compensation claims management with a sound understanding of legislation and statutory claims processes. Strong influencing and relationshipbuilding skills, supported by clear, confident written and verbal communication. A customercentric mindset, focused on achieving positive outcomes for injured workers, employers, and stakeholders. Demonstrated resilience and sound judgement when managing complex, sensitive, or highpressure claims scenarios. Strong organisational and timemanagement skills, with the ability to manage competing priorities in a fastpaced environment. A proactive, growthfocused attitude with a willingness to learn and contribute within a collaborative team setting. Benefits Hybrid Working a mix of working from home and in the office to enhance your worklife balance Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks genderequal flexible leave for all new parents, including paid super Rewards & Recognition 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for the Respect@QBE program 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards Ranked in the top ten in the AAGE Top Graduate Employers 2025 for mediumsized programmes as voted by graduates How to Apply Application Close Date: 12/05/2026 11:59 PM To submit your application, click "Apply" and follow the stepbystep process. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Equal Employment Opportunity QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. QBE recognises the value of diverse perspectives and experiences. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. Contact for support with access requirements, alternative work arrangements or networks. #J-18808-Ljbffr