Job Title

Drive highimpact improvements across core clinical systemsBe the expert behind seamless patient administrationShape digital health outcomes for NSW communitiesWere seeking an experienced IPM PAS Application Specialist who brings strong knowledge of Inpatient ADT and Waitlist workflows to support our evolving IPM environment in this full time, 2 year temporary role. This dedicated specialist will deliver essential system expertise and help drive excellence in patient administration services support across the IPM PAS platform.Employment Type:Temporary Full Time (up to 2 years)Position Classification:Senior AnalystRemuneration: $59.60 - $69.13 per hourHours Per Week: 38 (Job Share may beconsidered for part time hours)Location:DHS Cumberland Hospital + Remote working (two days from home currently)Where you''ll be workingJoin a dedicated digital health team that plays a pivotal role in supporting patient flow, clinical efficiencies and data quality across NSW Health. Youll work in a collaborative, supportive environment that values innovation, continuous learning and userfocused system improvement.You will enjoy:A culture committed to better patient outcomes through technologySupportive leaders and colleagues who value knowledgesharingOpportunities to contribute to statewide digital health enhancementsExposure to enterpriselevel clinical and administrative systemsA dynamic environment where your expertise genuinely impacts care deliveryWhat you''ll be doingIn this role, you will ensure NSW Healths Patient Administration System (iPM) remains reliable, secure and optimised for frontline clinical services. Youll drive system improvements, resolve issues, and provide expert guidance that helps clinicians and administrators deliver highquality care.Your key contributions will include:Managing system performance and availability through upgrades, releases, and proactive maintenanceProviding advanced support across PAS modules, including ADT, Inpatient, Theatre and WaitlistInvestigating and resolving application issues, including backend fixes and data correctionsEnhancing reporting, extracts and data quality through close engagement with NSW Health stakeholdersSupporting enhancements, testing cycles, documentation and training to improve user experienceReady to make a meaningful impact?At NSW Health, youll help create a better health system for everyone. If youre passionate about digital health, continuous improvement and delivering exceptional customer service, we encourage you to apply and join a workplace that cares, grows and achieves together.How to ApplyApply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.Essential Criteria:License: Valid NSW Driving Licence.Selection Criteria:Qualifications and Experience- Relevant tertiary qualifications and/or demonstrated experience supporting Patient Administration Systems (PAS), PAS/IPM modules such as ADT, Waitlist, Theatres, Templates, and Reference Values.PAS Domain and Workflow - Demonstrated understanding of patient administration workflows and systems, including admissions, discharge, transfer (ADT), operating theatres flows, waiting lists, and related clinical and administrative processes. Ability to assess, interpret and communicate workflow changes effectively.Application Support and Build - Proven experience in PAS application support, including system configuration, build design, training delivery, and documentation (including ADT, Waiting Lists, Theatre workflow, Templates, Reference Values). Experience in functional, UAT, and integration testing, with understanding of HL7 messaging standards. iPM experience is beneficial.Analytical and Problem-Solving - Highly developed analytical and problem-solving skills, with strong planning, time management, and organisational abilities to meet project and operational deliverables.Teamwork and Collaboration- Ability to work both independently and collaboratively in a multidisciplinary team environment. Demonstrated initiative, adaptability, and a proactive approach to problem-solving and service delivery.Stakeholder Engagement and Support Experience- Strong interpersonal, negotiation, and communication skills, with proven ability to engage effectively with clinical, technical, and administrative stakeholders to achieve outcomes. Demonstrated highly developed customer engagement and support experience for delivery of excellent services to stakeholders.Communication - Excellent written and verbal communication skills, with the ability to produce clear, accurate documentation for both technical and business audiences.Flexibility and Support - Willingness and ability to provide support outside normal business hours, including on-call and onsite support. Ability to travel as required, with a valid NSW Drivers Licence.Requisition ID: REQ658694Applications Close: 6 May 2026Need moreinformation?Discover more about theapplication process.Review the detailedPosition Description for insights into role requirements and criteria. Explore theselection process,employment checks,outcomes and notifications.For inquiries about the role, contact Angela Askitis on or 0438 485 308.People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit note: In accordance with NSW Health policy, priority will be given to Australian citizens and permanent residents. A person who is not an Australian citizen or permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or the advertised position.