Job Title

Based at Dubbos Iconic Taronga Western Plains Zoo! Causal positions available! TCSA Wages Employees Award, GEC casual loading rate $38.91 Monday to Friday + additional penalties where applicable This is a truly unique opportunity to work at Taronga Western Plains Zoos multiawardwinning Zoofari Lodge, located within the zoo grounds and surrounded by an incredible array of wildlife. About the Role As the Guest Experience Coordinator (GEC), you are at the heart of the visitor journey and a key ambassador for Taronga Western Plains Zoo. Working alongside a passionate and vibrant team, you will be the primary point of contact for guests staying at our unique onsite accommodation, ensuring every moment of their stay is seamless, memorable and truly worldclass. From the first prearrival enquiry through to checkout and poststay followup, the GEC plays a pivotal role in shaping the overall guest experience. This is a highly visible, handson position that combines premium hospitality, guest engagement and operational coordination in an unforgettable wildlife setting. Your Day to Day You will work across a flexible roster covering all seven days, with shifts ranging from morning through to evening. This includes weekends, public holidays and peak school holiday periods, therefore availability across a variety of shift times is required. Shift times are generally 7am till 3pm, 2pm till 10pm. As GEC you will be based at the Zoofari lodge working across all accommodation locations within the zoo with responsibilities including: Oversee Guest Services operations to lead delivery of exceptional transformational guest experiences Partner with internal stakeholders to guarantee unparalleled food and beverage service offerings Partner with internal stakeholders to guarantee high quality customer services within the Zoo Lead and cultivate the team with an emphasis on surpassing expectations. Drive a culture of high performance, engagement, growth. Key Accountabilities Comply with Tarongas Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained. Lead a team of Guest Experience Officers and hospitality staff, to deliver high quality customer service experiences in order to provide excellent guest experience and promote repeat visitation. Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes. Comply with and suggest sustainability practices in the workplace to help achieve Tarongas sustainability targets and reduce environmental impact. Comply with and report any Work, Health and Safety incidents in line with Tarongas Work, Health and Safety Charter. Benefits Complimentary family and friends passes across both Tarongas Sydney & Dubbo Zoos A wide range of discounts on our award winning accommodation across both sites Discounted food and beverage purchases across the sites Fitness Passport Were a social team theres always lots going on around the zoo that we get involved with! We Value Diversity Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community be it on the basis of gender, age, culture, religion, language or personal circumstances. Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organization. Applications Close: 11.59PM, Wednesday 20 May 2026 #J-18808-Ljbffr