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Job DetailsSalary: $91,000.00 - $91,000.00Job Type: Permanent - Full TimeLocation: Liverpool, NSWJob Category: Tenancy and Support ServicesWhat we doAs a Tier 1 provider under the National Regulatory System for Community Housing, SGCH offers subsidised rental housing for people on low to moderate incomes. We are a profitforpurpose organisation that receives income from rent and reinvests it to deliver maintenance services and increase the supply of social and affordable housing. We balance business acumen with a social heart, strive for operational excellence and foster continuous learning and growth. We embody our ETHIC values and nurture a culture of kindness, respect, and teamwork to drive our mission to provide sustainable, safe, and affordable housing for all.SGCH is anEqualOpportunityemployer. Diversity makes us stronger and we want an organisation that reflects the communities we serve.Job Description35 hour working week, permanent full time opportunityEnjoy nonforprofit salary packaging up to $15,900 per year of your salary taxfree plus an additional $2,500 for meals, entertainment and accommodation.Access Health and Wellbeing programs including Employee Assistance Programfree confidential support for your family.Great office locations, close to public transport.Work with an experienced and collaborative team of Housing professionals.About The Tenancy Manager RoleThe work of a Tenancy Manager is critical to our businesswe are the main point of contact for tenants to access our services and set the standard for a positive customer experience. You are customer service focused and responsive to tenant requests, working to address daytoday tenancy matters as quickly as possible and more broadly supporting tenants to link to services that improve their health and wellbeing and sustain their tenancy. You will work as part of a team of dedicated SGCH members including support coordinators, placing teams, and external partner organisations to improve outcomes for tenants and social housing communities.To succeed in this role, you should have experience in and passion for sustaining tenancies for our customers by proactively managing property care, tenant arrears and debt, and antisocial behaviour. This is a permanent fulltime role working across our Liverpool and Riverwood offices with travel to other SGCH locations as required.Desired Skills And ExperienceExperience working with people from diverse backgrounds and cultures, including vulnerable people experiencing homelessness, rough sleepers, people managing mental health issues, experiencing domestic and family violence, people with disability, young people, older people.Experience in property management in the real estate industry or in the public or community housing sector.Knowledge and understanding of NSW Residential Tenancies Act 2010.Good written and verbal communication skills including interpersonal skills and the ability to negotiate.Selfmotivated with a learning mindset, with experience working autonomously.Current NSW driving licence. #J-18808-Ljbffr