Job Title

Customer Service and Brand Partnerships Coordinator 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from GoodnessMe Customer & Brand Partnerships Coordinator Salary: $60,000 $65,000 + super (depending on experience) About GoodnessMe GoodnessMe is Australias leading health food subscription box and online store, delivering all-natural, nutritionist-approved products to thousands of happy customers. Our mission? To make healthy living simple, exciting, and accessible. Were now looking for a Customer & Brand Experience Coordinator to join our high-performing, purpose-driven team. If youre passionate about wellness, love working with people, and thrive in a fast-paced environment this is your sign. As our Customer & Brand Experience Coordinator, youll be the friendly face (and voice!) of our brand ensuring customers have a seamless experience and our brand partners feel supported and valued. Youll manage day-to-day enquiries, coordinate subscription box partnerships, and keep things running smoothly behind the scenes. Respond to inbound enquiries via email (Gorgias), social media DMs, and phone Troubleshoot customer concerns and deliver timely resolutions Communicate order updates and coordinate refunds, delays, and courier follow-ups Track and report customer feedback and trends to the team Brand Partnerships Pitch marketing collaborations to leading health & wellness brands Manage supplier relationships, from onboarding to execution Coordinate contracts, product logistics, and monthly partner comms Review product suitability based on dietary standards and customer preferences Operations & Admin Support corporate accounts and warehouse with returns, replacements, and ad hoc send-outs Create detailed packing briefs and manage product deliveries Maintain our customer service manual and process documentation Assist with general admin and reporting tasks 13+ years in customer service, brand partnerships, or eCommerce coordination Clear communicator with strong interpersonal and problem-solving skills Detail-oriented with the ability to juggle multiple tasks and deadlines Passion for health, wellness, and purpose-led business (These aren''t deal breakers but will help you hit the ground running!) Google Drive / Google Workspace Recharge (subscription platform) Shopify (eCommerce) What Youll Love About Working With Us Work with a passionate, tight-knit team driven by purpose Enjoy staff discounts on healthy products and subscription boxes Grow with a fast-moving company making a real difference Apply Now If you''re excited about this opportunity, we''d love to hear from you. Apply via LinkedIn and send your CV and a short direct message why you think you''d be the ideal candidate for the role. Seniority level Entry level Employment type Full-time Job function Other Industries Food and Beverage Services Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr