Job Title

Geely is a global leader in smart electric vehicles and automotive innovation. Own iconic brands like Geely Auto, Zeekr, Volvo, Polestar, Lotus, and hold a 17% stake in Aston Martin. With $100B+ assets and 140,000+ employees worldwide. A 13-year Fortune Global 500 innovator with a world-class AI cloud powerhouse and a 20-satellite network enabling safer autonomous driving. Geely is rapidly expanding in Australia with an ambitious multi-year strategy. This means huge opportunity, real influence, and the chance to build people systems from the ground up in a business backed by a global powerhouse. Core Value: Truth-seeking & practical, hardworking & enterprising, collaborative & innovative Culture: Achiever, Problem-Solving, Benchmarking, Compliance Why This Role Geely Auto Australia are seeking an experienced, motivated and driven Warranty Manager with expertise in warranty systems, policies, procedures and claim processing. As the Warranty Manager at Geely Auto Australia, you will lead the warranty department and play a crucial role in guaranteeing accurate, timely and efficient claim processing in accordance with the manufacturers standards. Job Summary The Warranty Manager is responsible for the warranty department''s overall functionality, compliance, budget, processes, and continuously improving the companys warranty programs for Geely Auto Australia. This role ensures warranty policies are compliant, cost-effective, and aligned with customer expectations while protecting the company from unnecessary financial exposure. Key Responsibilities Develop, implement, and maintain Geely Auto Australia warranty policies, procedures, and guidelines in line with factory requirements. Responsible for system integration, development and testing with factory systems. Manage end-to-end warranty claim processes, including submission, evaluation, approval, denial, and reimbursement. Analyse warranty data to identify trends, failure modes, cost drivers, and quality issues. Collaborate with the Aftersales teams to drive corrective and preventive actions. Ensure timely and accurate warranty cost reporting, forecasting, and goodwill management. Support customer and dealer escalations related to warranty disputes or complex claims. Ensure compliance with regulatory requirements and internal controls. Conduct regular dealer auditing to ensure quality submissions. Develop training materials and provide guidance to internal teams and dealers on warranty processes. Prepare and present warranty performance metrics and insights to leadership. Coordinate parts return to the factory warehouse as necessary. Team leadership Qualifications 5+ years of experience in warranty management, quality, service operations, or OEM. Proficiency in Pentana systems and OEM warranty management tools Strong understanding of warranty processes, cost management, and analysis. Experience working cross-functionally with technical and parts teams. Advanced data analysis and reporting skills (Excel, BI tools preferred) Leadership and Coaching Excellent communication and negotiation skills Ability to interpret technical data and translate it into business actions High attention to detail with strong organisational skills Customer-focused mindset balanced with cost control discipline Ability to manage multiple priorities in a fast-paced environment Office & Transport Newly renovated modern office with electric adjustable sit-stand desks. Only a 4 mins walk from Macquarie Park Metro station to our office, easy driving access via A3, Epping Rd, and M3 nearby. #J-18808-Ljbffr