Job Title

Company Description Accor is the worlds largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits. Located in the sunny suburb of Brookvale just off Pittwater Road, Mercure Sydney Manly Warringah is just a short drive away from Manly beach and Warringah Mall. Hop on a quick ferry into Sydney CBD or experience Manly''s collection of bars and restaurants. Mercure Sydney Manly Warringah has 123 guest rooms, a restaurant, allday dining, a small meeting room and secure parking. Job Description Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the Hotel''s operation with a high level of customer service at all times. Assist and oversee the daytoday operations of the Front Office team and work closely with housekeeping, maintenance and Food & Beverage teams Supervise and monitor team members with true leadership ability that motivates the entire team Take initiative to ensure all interactions with our guests are positive and productive Ensure the smooth and efficient running of the Hotel''s operation in the absence of the General Manager/Front Office Manager with a high level of customer service at all times Actively resolve complaints and challenges presented by guests/customers to reach a winwin situation Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day Process and assist with checkin and checkout of guests when needed Respond to and coordinate emergency situations Assist with preparation and service of allday dining orders and caf orders and assist in the restaurant when needed Qualifications Relevant experience in the hotel industry Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera Guestobsessed focus Ability to navigate through change and provide quickthinking solutions when problems arise Leadership qualities, with the ability to assist colleagues and maintain high levels of communication with other departments Clear and confident communication skills both written and verbal Hold a valid Responsible Service of Alcohol certificate, First Aid and Food Safety Supervisor training Ability to work across a rotating roster including mornings, evenings and weekends Additional Information Whats In It For You An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel operation Work alongside passionate industry professionals Be mentored by experienced Accor Hospitality professionals who want to see you succeed #J-18808-Ljbffr