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Job Title


Special Services Representative Failsafe


Company : FedEx Australia


Location : Glen Innes Severn, Australia


Created : 2026-05-04


Job Type : Full Time


Job Description

What Youll Do Manage, plan and implement specialised logistics solutions and proactively monitor from start to finish. The ability to self-manage and display initiative when creating bespoke solutions is vital for success in this role. Failsafe and Mission Critical deals with unique, complex and challenging movements. From ensuring human blood and donor organs get to patients on the operating table on time, to delivering highly sensitive or urgent freight for Government and commercial customers to their end point safely and securely. This position operates within a 24/7 environment, with most shifts scheduled Monday to Friday and weekend work required every few weeks as part of the rotating roster that also includes public holidays. Provide a high level of customer service to all internal and external stakeholders, which include customers, FedEx courier and depot staff and third-party contract hire Ensure critical freight is moved in the most efficient manner possible and all consignments are proactively monitored throughout their journey to the end point Strong attention to detail Book and coordinate external contract carriers as and when required Post Code: 2020 | Mascot What Youll Bring To The Team Exceptional written and verbal communication Previous experience with Microsoft Office (Word, Excel, Outlook, etc.) Positive can do approach Ability to think outside of the norm Flexible and adaptable to fast-changing and urgent priorities High level of emotional intelligence Previous industry experience in domestic operations would be ideal, but not essential Ability to work public holidays and unsocial hours Whats in it for you? Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects we make sure you have everything you need to become anything you want to be. Whether its professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance. Competitive base salary plus unsociability allowance Health & wellness, employee assistance, and rewards and recognition programs Special employee discounts on computers, electronics, health insurance, travel packages, and much more Based at Mascot, near good public transport links and great cafes! FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity /affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. FedEx is one of the world''s largest express transportation companies and has consistently been selected as one of the top 10 World''s Most Admired Companies by Fortune magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. The People-Service-Profit philosophy (PSP) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our PSP philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today''s global marketplace. #J-18808-Ljbffr