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Job Title


Community Outreach Worker


Company : New Dawn Enterprises


Location : Sydney, Australia


Created : 2026-05-04


Job Type : Full Time


Job Description

Anchor Youth Space / 37 Nepean Street, SydneyDetailsDeadline to apply:July 25, 2025 / 4:00 pmHuman Resources ()Schedule:Permanent, Full-TimeCompensation:$70,000-$80,000 annuallyNumber of openings:1About the PositionPosition DescriptionReporting to the Site Supervisor, and working under the clinician direction of the IYS-NS site Mental Health & Addictions (MHA) Clinician, the Community Outreach Worker provides outreach, intake and screening, case management, service navigation, support, and advocacy for youth (ages 12 to 25) who are experiencing challenges related to mental health and addictions. The Community Outreach Worker (COW) employs a relational, empowering, trauma-informed, and equity-focused approach to practice.Working with youth, caregivers, members of the Integrated Youth Services team, and others, the COW leads the collaborative development of youth goals and service plans, and supports youth to meet their goals. The COW actively collaborates with IYS site colleagues and multi-sector partners to develop an integrated, youth-centred system of care and supports.Duties & ResponsibilitiesEmbrace a wholistic approach to youth well-being, informed by the Pan-Canadian Guiding Principles of IYS, the social determinants of health, and the principles of equity, diversity, inclusion, reconciliation, accessibility, and anti-racism (EDIRAA)Under the clinical direction of the site MHA Clinician, provide the following services to youth ages 12 to 25 who present at the IYS site for services:Conduct intake and screening related to mental health, addiction and other issues; form a supportive rapport; collaboratively develop a service planTriage youth presenting with mental health and addiction needs and facilitate access to appropriate services, including urgent and emergency careProvide information on services available within and beyond the IYS-NS site; successfully connect youth and their caregivers with services; monitor and support their progress; advocate for service access as neededWork with site colleagues, the IYS-NS Provincial Leadership Team, youth, and caregivers to ensure supports and services are provided for youth who are wait-listed for clinical and intensive MHA servicesProvide collaborative case management for assigned youth, working closely with IYS site colleagues and others to integrate service delivery and provide youth with seamless careFacilitate the coordinated transfer and secure attachment of young people to adult servicesSupport youth to be actively engaged in their care plans and treatment, and where possible, to become their own advocates and case managersEnsure client documentation in the IYS-NS data platform (identified in the minimum data set) and other record(s) as relevant; where required, assist youth in entering data into the platformMake use of data to guide care conversations and interventionsMaintain timely and accurate client records to enable team communication and coordinated careLead the collaborative development and implementation of a site youth outreach plan, to proactively engage with youth and young adults who may benefit from IYS but arent accessing mental health or substance use supports. Use innovative and creative ways to develop a rapport and introduce these young people to IYSAssist the site supervisor in informing the broader community about the IYS-NS model of care and site services/programs. Create and maintain connections with other youth serving organizations, the municipality and large systems such as NS Health Authority and Department of Community ServicesOn an ongoing basis, work with site staff and management IYS coalition member organizations, Youth and Caregiver Advisory Committees, Collaborating Service Providers, ad the IYS-NS Provincial Leadership Team, to ensure that the Pan-Canadian Principles of IYS guide all aspects of site servicesMaintain up-to-date knowledge of relevant legislation, policies, and protocols regarding addiction and mental health care, and youth/young adults more broadlyParticipate in internal team meetings as requiredLook for potential improvements and help implement solutionsMaintain quality, safety and the confidentiality of employees, clients, and volunteersMaintain professionalism, tact, diplomacy, and sensitivity so as to portray New Dawn in a positive manner, consistent with its values and visionUpdate job knowledge by participating in educational opportunities, engaging in professional networks, and participating in professional organizationsRespond to the needs of others with effective communication, mutual respect, and consistent follow through to build trust and workplace relationshipsPromote the mission and values of New Dawn both internally and externallyOther duties as assigned by the Director, Properties and DevelopmentQualificationsBachelors Degree in Social Work requiredRegistered or eligible for registration with the Nova Scotia College of Social WorkersMinimum of two (2) years of social work experience required (3-5 years preferred) in one or more of the following areas: intake and assessment, mental health, addictions services, youth servicesCurrent and up-to-date CPR and First Aid TrainingCurrent and up-to-date Non-Violent Crisis Intervention TrainingCurrent and up-to-date Brain Story CertificationCurrent and up-to-date Mental Health First Aid TrainingValid Nova Scotia Drivers License, access to reliable transportation, and appropriate insurance to transport clients is requiredCompassion and empathyExperience working with and advocating for vulnerable populationsAbility to work independently, as part of a team, and with guidance from othersExceptional attention to detailExceptional verbal and written communication skillsAbility to work effectively with others; to work together towards a shared goalHighly organized and ability to work well under pressureProficiency with Microsoft suite of programs and applicationsHigh level of integrity, confidentiality, and accountabilityUnderstands servant leadership and community-focus as central to the workWork ConditionsTravel may be requiredManual dexterity required to use desktop computer and peripheralsOvertime may be required; working evenings/weekends as neededInteracts with employees, management, and the public at largeEnvironment can be busy and/or noisy at timesTotal Compensation PackageNew Dawn Enterprises believes in supporting the well-being of employees and, in service of this, has created the following compensation package for salaried employees of New Dawn Enterprises, in addition to their salaries:Reduced Hours Work WeekIn recognition of the benefits of greater work-life balance and the value of flexibility and autonomy for human wellbeing, New Dawn has adopted a Reduced Hour Work Week. All full-time salaried employees are required to work thirty-two (32) hours per week. These hours can be worked over four (4) or five (5) days. At the start of employment, a schedule will be determined to meet the needs of the company and the employee.Paid VacationAll full-time salaried employees are entitled to one hundred and twenty (120) hours of paid vacation, annually.Paid Mental & Physical Health DaysAll full-time salaried employees are entitled to fifty-six (56) hours of paid leave for mental and physical health, annually. These days can be used to take time off work for physical and/or mental wellness/illness, and to attend appointments for the employee and/or their dependents.Paid HolidaysNew Dawn observes the following thirteen (13) public holidays: New Years Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, National Day for Truth and Reconciliation, Thanksgiving Day, Remembrance Day, Christmas Day, and Boxing Day.In the spirit of family, the President & CEO reserves the right to close New Dawn administrative offices between Christmas Day and New Years Day to enable employees to spend time with their families without requiring them to use vacation hours. This decision is reviewed annually based on operational requirements.Group Health Employee BenefitsGroup benefits for employees and dependents are provided by Group Health. Fifty percent (50%) of benefit premiums are paid by the employer, with the exception of Long-Term Disability where benefit premiums are paid fully (100%) by the employee.Self-Directed Registered Retirement Savings PlanNew Dawn offers salaried employees retirement savings matching for self-directed retirement savings plans after completion of three (3) months of employment. Employees may choose to contribute up to 5% of their gross salary to a retirement savings plan, deducted from their pay cheque. Contributions are matched by the Employer to a maximum of five percent (5%).Employee and Family Assistance Plan (EFAP)Group Health also includes access to an Employee and Family Assistance (EFAP) Program that employees and their dependents can utilize for 24/7/365 confidential support for issues related to stress, anxiety, depression, family or relationship issues, addictions, legal or financial difficulties, health and nutrition concerns, and workplace or career difficulties.All New Dawn employees are entitled to a 20% discount at Caf Marie, located in the Eltuek Arts Centre.Rewards & RecognitionNew Dawn recognizes and rewards the service of salaried employees with Years of Service awards at defined milestones in their careers. New Dawn recognizes and rewards the work and achievements of salaried employees through the STAR Program with ongoing and immediate recognition throughout the year.Professional DevelopmentNew Dawn is committed to the ongoing professional development and lifelong learning aspirations of employees in their skills and knowledge. Employees are encouraged to discuss position-relevant professional development opportunities with their immediate supervisor.About New DawnNew Dawn Enterprises Limited is a private, volunteer-directed non-profit social enterprise dedicated to community building. It seeks to identify community needs and to establish and operate ventures that speak to those needs.Incorporated in 1976, New Dawn is the oldest Community Development Corporation in Canada. Today it employs 150 people across 10 companies: New Dawn Homecare, Pine Tree Park Care Home and Pine Tree Park Home Living, New Dawn Meals on Wheels, the Eltuek Arts Centre, Caf Marie, New Dawn Properties, Cape Breton Island Centre for Immigration, New Dawn Centre, New Dawn Community Engagement, and Abbey Ridge.All of its work is in service of building a more vibrant and self-reliant Unamaki-Cape Breton Island.About Integrated Youth ServicesIntegrated Youth Services (IYS) is a dynamic international and pan-Canadian movement that aims to transform how youth access and receive services for substance use, mental health issues, and other key challenges.Operating within a community-led, partnership-based model, Integrated Youth Services-Nova Scotia (IYS-NS) will offer young people and their caregivers a range of in-person and virtual services, programs, and supports, in one convenient location. In doing so, IYS-NS sites will provide a coordinated response that puts youth and caregivers at the centre. #J-18808-Ljbffr