Job Title

Join IDEXX and Work with Cutting-Edge Diagnostic Technology At IDEXX, were passionate about innovation that improves livesboth animal and human. Our diagnostic solutions empower veterinary professionals to deliver better care, and we need technically minded problem-solvers to keep these systems running at their best. Were looking for a Technical Support Specialist to join our ANZ team. If you have experience with complex equipment, diagnostics, or technical troubleshooting, this is your chance to apply your skills in a meaningful way. Why Youll Love This Role Be the first point of contact for veterinary clinics using our advanced diagnostic analyzers and rapid assay devices. Work with precision instruments and connected systems, ensuring accurate results that impact patient care. Solve real-world challenges and make a difference in animal health. Enjoy comprehensive training and ongoing development in diagnostic technology. What Youll Do Provide remote technical support for IDEXX VetLab analyzers and diagnostic devices. Troubleshoot hardware/software issues, calibration, and performance concerns. Respond to customer queries with clarity and empathy. Collaborate with internal teams to deliver timely solutions. Participate in a rotating roster, including occasional Saturdays and after-hours support. What Were Looking For Background in technical support, biomedical equipment, or diagnostic instrumentation. Strong troubleshooting skills. Ability to learn and explain technical concepts clearly. Excellent problem-solving and prioritisation skills. Customer-focused mindset with great communication skills. Familiarity with veterinary or medical equipment is a bonusbut well train you! What We Offer A supportive culture: Be part of a team that values growth, collaboration, and innovation. We offer true flexibility with on-site, remote or hybrid working arrangements. Bring your pet to work days! Competitive annual bonus scheme and compensation review. Comprehensive onboarding and ongoing development, including product, technical, and customer engagement training to build your confidence and expertise, regardless of your prior experience. Career development opportunities within a global organisation known for promoting from within and investing in its people. A values-driven, inclusive culture where curiosity, collaboration, and continuous improvement are encouraged and recognised. Reward and Recognition Programs that celebrate your achievements and enable you to recognise and reward others. Paid parental leave, supporting you and your family through lifes important moments. Wellbeing-focused benefits, including free wellness programs, fitness reimbursements, and access to paid volunteer days. $500 per year towards diagnostic testing for your pets, reinforcing our commitment to animal healthprofessionally and personally. Tenure recognition, including additional days off and bonus payments as you reach key career milestones. Why IDEXX Were proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Lets pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #J-18808-Ljbffr