Job Title

Customer Service Specialist 100% Work From Home | Permanent Full-Time Job Description Join a respected Federal Government department that plays a key role in shaping Australias financial wellbeing. This role is a great fit if youve got solid work experience behind you and youre comfortable having conversations about money. You dont need a contact centre background just a track record of showing up, following process, and handling whatever comes your way with a level head. If youve come from banking, insurance, accounting, retail finance, government, or any customer-facing role where accuracy and doing right by people mattered, wed love to hear from you. Youll be supporting Australians with financial and government enquiries on a busy inbound queue, working within clear scripts and compliance guidelines. The calls vary some straightforward, some sensitive but the expectation is the same: accurate, empathetic, professional, every time. What Youll Be Doing High-volume inbound calls financial and government matters Strict script and compliance adherence Applying financial literacy to guide customers clearly and accurately Maintaining professionalism across a range of conversation types The Details $26.70 per hour + Super + Incentives with pay increases as you expand across business lines 100% permanent Work From Home MondayFriday only 7.6hr shifts with rotating start times between 7am12pm AEST Equipment provided Perth CBD collection required Multiple intake dates across June and July 2026 apply early, security clearance can take up to a month once submitted What You Bring Professional experience in a role where accuracy, compliance, or financial concepts mattered Comfort working within scripted, process-driven environments A solid grasp of financial concepts numbers shouldnt faze you Strong communication, composure, and attention to detail Reliable home internet (minimum 50Mbps down / 20Mbps up) and a private workspace Requirements Australian Citizenship required Within 50km of Perth CBD Police and Government Security checks Why Concentrix Career growth based on passion and aptitude clear pathways, real stretch opportunities 20,000+ LinkedIn Learning courses, all access, plus Concentrix University 24/7 wellbeing support via Sonder physical health, mental wellbeing, safety, and personal needs Empathetic, accessible leaders invested in your success removing barriers, not adding them Incentives, bonuses, and everyday recognition your contribution is seen and valued Confident from day one with thorough onboarding and support that keeps going Apply Now If structure is your strength and finance is your language, apply now. #J-18808-Ljbffr