Job Title

Passenger Ticketing Assistant RecruitmentBe part of the team that keeps Perth moving - become a passenger ticketing assistant with the Public Transport AuthorityAre you a people person and enjoy working in a dynamic public-facing role? The PTA is looking for passenger ticketing assistants to help keep Perth moving.As a passenger ticketing assistant, youll be the friendly face assisting commuters across the Transperth network. Working under the guidance of the passenger services manager and station coordinators, youll provide excellent customer service while ensuring smooth and efficient station operations.What you''ll doHelp passengers with the use of fare gates, ticketing machines and Transperth servicesProvide up-to-date information on train and bus schedules, travel options and station facilitiesMonitor fare gates, check ticket validity and issue infringements when requiredUse equipment such as two-way radios, control booths and public address systemsComplete administrative tasks and use computer systems to prepare reportsWork with security and other staff to keep people safe and respond to incidentsReport maintenance or security concerns to keep stations safe, clean and operationalHelp passengers during service disruptions and emergency situationsSupport the team and our passengers around special events such as the Royal Show and Optus Stadium eventsWhat we''re looking forTo be successful in this role, you''ll need:Previous experience in a customer service roleExcellent communication and conflict resolution skillsA flexible approach to working within rotational rostersStrong problem-solving skills and the ability to work independently or as part of a teamConfidence in handling ticketing, revenue protection, and station operationsWork in a fast-paced and engaging environmentMake a real difference in the daily journeys of Perth commutersBenefit from on-the-job training and development opportunitiesBe part of a team that values safety, professionalism and service excellenceWhat does the passenger ticketing assistant role involve?The passenger ticketing assistant role is a full-time, customer-facing position requiring flexibility to work early mornings, late shifts, weekends and public holidays.Shifts include fare gate, platform and event duties across the network. Afternoon and evening shifts are mainly based within the Perth precinct and at major event locations such as Perth Stadium. Youll work alongside supervisors, customer service assistants and transit officers during these times.This is an active role that involves standing for extended periods, so this should be carefully considered when applying for this role.Where will I be based?New passenger ticketing assistants are initially based at Perth Station and assigned to a Perth metropolitan rail line. Youll start and finish shifts along your assigned line but may be required to work anywhere across the Transperth suburban network (shift penalties apply).Transfers to other stations are managed via a waitlist as positions become available. Certain work locations may have extended wait times, so please consider your long-term commuting requirements when applying for this role.What is the roster?Most Perth-based rosters support afternoon, evening and weekend shifts, including event work. Rosters may change based on operational needs, with opportunities to move to other rosters depending on performance and vacancies.Will I work across special events?Yes. Supporting special events is a regular part of the role with most events taking place on or around weekends. Large events such as AFL matches are scheduled ahead of time, while other events, particularly concerts, can be confirmed at shorter notice.WhencanI apply for the role?We typically open passenger ticketing assistant recruitment several times a year based on operational needs across the network. Our next intake is planned for midMay2026. Recruitment updates will be posted on this webpage, and you can register your interest below to be notified as soon as applications open.The PTA acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.Aboriginal and Torres Strait Islander people are advised that this site may contain images or names of people who are deceased. #J-18808-Ljbffr