Job Title

Crown Resorts is a great place to visit and an even better place to work, where you can play your part in creating fun, memorable, worldclass experiences for our guests and our people. We value passion, optimism, and an appetite for change for the better. Here, youll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The Role Were searching for a highly experienced Bell Services Manager to lead Crown Sydneys full Bell Services operation spanning Bell Desk operations, driveway management and valet parking. Lead, motivate and develop a highperforming Bell Services team, including Bell Captains, Doorpersons and Attendants, to deliver smooth daily operations and consistent 5star guest experiences. Maintain a strong onfloor presence to ensure safe, efficient driveway traffic flow, timely luggage handling and seamless valet operations, including coordination of VIP and group movements. Drive operational performance by achieving key KPIs such as valet retrieval times, baggage delivery targets and service quality outcomes. Manage departmental budgets, labour planning and rostering to optimise resources while maintaining premium service standards. Resolve guest issues, operational challenges, hazards and safety incidents promptly and professionally, ensuring a safe and polished environment. Enhance the department by developing and implementing SOPs, introducing service improvements and championing bestpractice initiatives that elevate efficiency and the overall guest experience. About you Youre a polished, confident leader with a genuine passion for luxury service and guest experience. You thrive in fastpaced, guestfacing environments and bring the professional presence needed to shape Crown Sydneys iconic arrival experience. You will also bring A valid Manual Drivers License (unrestricted NSW licence required). Proven leadership experience in a hotel environment or similar highvolume guest services operation. Exceptional communication, interpersonal and conflict resolution skills, with the ability to remain calm and professional under pressure. Strong organisational capability, operational awareness and the ability to juggle multiple priorities. High level of discretion and confidentiality, particularly when supporting VIP guests. To be considered, you must hold an unrestricted NSW drivers licence with a clean record. As we operate 24/7, youll need full availability across a MondaySunday roster. What we offer you Attractive annual salary package plus bonus incentive plan. Complimentary onsite meals, discounted parking and discounts across restaurants & hotels. A supportive, inclusive workplace that values individuality, diversity and belonging. Applications Close: Sunday 10th May 2026. On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers. Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander people like you. #J-18808-Ljbffr