Job Title

Customer Experience Officer Position: Casual Position Rate: $36.73 per hour + superannuation and casual loading Location: Be part of a team that delivers highquality, responsive service to the Wodonga community. As a Customer Experience Officer, youll play a key role in the daytoday operation of Councils one stop shop customer service functionproviding accurate information, resolving enquiries and ensuring every interaction leaves a positive impression. This is a fastpaced and rewarding role where no two days are the same. Youll work across front counter, contact centre and administrative functions, helping connect the community with the services they need. Key aspects of the role Be the first point of contact for the community Youll initially support our contact centre by responding to customer enquiries over the phone, providing accurate information and working towards firsttime resolution. As you build confidence and experience in the role, youll expand your responsibilities to also support front counter and digital enquiries, delivering a welcoming, professional and consistent experience across all customer touchpoints. Deliver highquality contact centre support Manage a high volume of calls, emails and service requests in a fastpaced environment. Youll accurately capture requests, provide timely updates and ensure enquiries are directed to the right teams when needed. Manage cashiering and administrative processes Handle financial transactions, receipting and daily balancing activities with a high level of accuracy and accountability. Youll also support administrative tasks such as visitor management, deliveries and record keeping to ensure smooth operations. Build relationships and improve service delivery Work closely with internal teams and stakeholders to resolve enquiries and enhance the customer experience. Youll also contribute ideas to improve systems and processes, supporting a more efficient and customerfocused service. What were looking for Experience in a highvolume customer service or contact centre environment Strong communication skills, with the ability to engage effectively with a wide range of people Excellent organisational skills and the ability to manage competing priorities Confidence using a range of computer systems and adapting to new technology Strong attention to detail and accuracy, particularly in data entry and financial transactions A teamfocused approach with a commitment to delivering great customer outcomes Why join us? Career Development Ongoing learning, mentoring, and progression opportunities. Leave Entitlements Generous and flexible leave to support worklife balance. Flexible Work Options Where applicable, enjoy adaptable hours and flexible work arrangements. Health & Wellbeing Access to Fitness Passport, EAP, and other wellness initiatives. Applications close: 11:59pm Sunday 26 th April 2026 This position may be filled prior to the closing date if an exceptional applicant is identified. #J-18808-Ljbffr