Job Title

RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We''re a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset. Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, Pacific Gas & Electric (PG&E), and Delaware Life. But there''s more to us than the what we do like the who behind it all. Team RecordPoint is made up of 100+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better. While we''ve got all the perks you''d expect think truly flexible work arrangements, generous paid parental leave, 4 weeks annual leave and Employee Share Options you might find that the greatest benefit of all, is the team you join. Scope of Role A RecordPoint Onboarding Specialist (Technical) engages with customers and colleagues to enable the successful adoption of RecordPoint software products. You will be responsible for delivering RecordPoint solutions and services to support successful product implementations, integrations, and migrations. This is a handson, customerfacing role focused on technical onboarding and solution delivery. You will help customers get up and running with RecordPoint by designing and implementing practical, scalable solutions that drive value quickly and effectively. You''ll solve interesting technical problems, work with complex data and cloud environments, and collaborate with a high-performing team to deliver strong customer outcomes. Responsibilities Client Engagement Build trusted relationships with customers by understanding their business goals and technical requirements Conduct discovery sessions to gather, document, and validate client requirements Help customers define technical solutions that align with their needs and RecordPoint capabilities Understand customer success criteria and support delivery of positive implementation outcomes Solution Design Design onboarding and implementation approaches that meet customer needs Help shape scalable, supportable and bestpractice technical solutions Collaborate with internal teams on product enhancements, technical patterns or custom requirements where needed Contribute technical input to scoping, proposals and solution planning activities Implementation, Migration and Integration Deliver technical onboarding activities including configuration, connector deployment, integration and migration support Design and manage migration and integration activities with internal technical teams, customer teams and vendors Support deployments across cloud and Microsoft 365 environments Troubleshoot and resolve technical issues during implementation Develop scripts, tools or repeatable methods to improve delivery efficiency Translate customer requirements into clear technical actions and business outcomes Support Project Managers in overcoming deployment challenges and maintaining momentum Training and Documentation Train customers and internal team members on RecordPoint products and technical solutions Create and maintain technical documentation, deployment notes, runbooks and user guides as required Communication and Project Delivery Manage multiple onboarding and technical delivery activities at the same time Work closely with customers, Project Managers and internal teams to achieve milestones on time Provide clear progress updates, task status and risk information throughout delivery Collaborate with other consultants and specialists to deliver successful customer outcomes Qualifications 3+ years of experience implementing SharePoint, Microsoft 365, ECM or EDRMS solutions 3+ years of experience in a clientfacing consulting, implementation or technical delivery role Experience with Azure, Microsoft 365 Administration and Azure Active Directory / Entra ID Experience designing, building and deploying cloud solutions, including SaaS and PaaS Experience migrating customers from onpremises platforms to modern cloud solutions Strong troubleshooting, problem solving and technical communication skills Ability to work across multiple projects and priorities in a fastpaced environment Preferred Qualifications Experience with records management or information management solutions Direct experience with RecordPoint products Understanding of security principles and controls in cloud environments Experience with scripting or automation using tools such as PowerShell or Python Technologies Microsoft 365, SharePoint Online, Azure, Power BI, PowerShell, Python, C#, Web/Swagger API, Docker, Podman, AKS, OpenShift. Benefits Fastgrowth Australianowned company Flexible work environment and a strong focus on worklife harmony Innovation is our way of life Personal Development budget for all staff Access to Employee Stock Ownership Plan A brilliant graduate programme that provides both mentoring and growth opportunities for all Work on a product that makes a real socialgood impact on the world Global opportunities RecordPoint is an equal opportunities employer. You will need to pass a police background check to be eligible for employment at RecordPoint. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. For more information about how your data is processed contact us. #J-18808-Ljbffr