Job Title

Practice Manager GP ClinicWe are seeking a passionate, highly capable, and resultsdriven Practice Manager to join our dynamic GP clinic in Muswellbrook Doctors. As our Practice Manager, you will play a pivotal role in driving the operational success, financial performance, and patient care standards of the clinic. You will lead and support a team of dedicated nurses and medical receptionists while working collaboratively with the general practitioners and Doctors & Co. management team to ensure the smooth, compliant, and profitable running of the practice.If you are an experienced leader committed to healthcare excellence and team empowerment, we would love to welcome you on board.Key ResponsibilitiesLeadership & People ManagementLead, mentor and manage multidisciplinary teams including GPs, nurses, and administrative staffFoster a positive, highperformance workplace cultureOversee recruitment, onboarding, rostering, and performance managementManage staff training, development and compliance requirementsClinical Governance & ComplianceEnsure compliance with RACGP standards, Medicare regulations, and accreditation requirementsMaintain infection control standards and workplace health & safety protocolsOversee emergency preparedness and crisis management proceduresEnsure adherence to privacy laws and healthcare legislationOperations & Practice EfficiencyEnsure smooth patient flow, appointment scheduling, and optimal utilisation of GP sessionsMonitor and improve practice workflows to reduce wait times and enhance patient experienceManage rostering, leave planning, and staffing coverageOversee facility maintenance and medical supply procurementFinancial & Business ManagementManage budgets, payroll oversight, and cost control initiativesMonitor Medicare billing, revenue cycle management, and reconciliation processesTrack monthly performance targets and financial KPIsSupport business growth initiatives aligned with group objectivesAssist with health promotion and preventive care strategies to optimise patient outcomesPatient Experience & Community EngagementHandle patient feedback and complaints professionallyPromote culturally safe and inclusive healthcare servicesSupport programs for diverse community groups including aged care, adolescents, migrants/refugees, and Aboriginal and Torres Strait Islander communitiesTechnology & ReportingOversee use of Practice Management software (Pracsoft, Medical Director, Best Practice)Ensure accurate Medicare item billing and complianceUse data analytics to drive informed business decisions and improve operational performanceAbout YouYou are an advocate for safety, compassion, and professional integrity within the workplace.Minimum 2+ years experience in Practice or Office Management (GP clinic experience highly preferred)Strong knowledge of Medicare billing, compliance and healthcare regulationsProven leadership experience within a medical or healthcare environmentExcellent analytical and problemsolving skillsStrong communication and negotiation abilitiesExperience managing accreditation processesCPR/Triage training (desirable)Experience in complaint handling, emergency management, infection control and medical waste handlingA collaborative, solutionfocused approach with a commitment to continuous improvement #J-18808-Ljbffr