Job Title

Founded in the Queensland outback in 1920, Qantas has grown to be Australias largest regional, domestic, and international airline. Qantas offers a range of subsidiary businesses that support overall operations of the Group. The Qantas Groups main business is the transportation of customers and freight using two complementary airline brands Qantas and Jetstar operating regional, domestic, and international services. Job Description Lead the development of innovative passenger products that elevate every customer touchpoint across the Qantas network, driving excellence in comfort, service and design including inflight amenities, bedding, tableware and service equipment. Bring deep project governance and team leadership experience, particularly in a fastpaced delivery environment managing multiple parallel programs. Take ownership of highprofile product initiatives, managing endtoend product lifecycles while influencing crossfunctional teams and delivering measurable outcomes aligned with transformation targets. Permanent role based at our Mascot Campus. Role Overview Manager Passenger Products leads a dynamic team of product specialists in shaping the future inflight customer experience across our global network. Reporting to the Head of Inflight Experience and Product Design, youll own the development and lifecycle management of soft passenger productsfrom concept to deliveryensuring every touchpoint reflects Qantas commitment to excellence. Youll drive governance and reporting frameworks that keep projects on track and within budget, identifying opportunities for cost transformation and operational efficiency. Responsibilities Collaborate with crossfunctional teams including Procurement, Inflight Operations, Service Design, Cabin Crew, Catering, Engineering, and Risk & Audit to deliver products that align with Qantas core values. Oversee supplier relationships, ensure supply chain assurance, and manage auditing activities in line with company policy. Plan resources, manage workflow, mitigate risk, and maintain cost control. Influence the passenger experience at every level across the airline. Qualifications 10+ years relevant experience in the airline or adjacent industry, with a strong background in product development, project management and customer experience. Tertiary qualifications in a relevant discipline; additional certifications in Project Management and/or Product Development or equivalent industry experience. Proven ability to lead complex product programs with structured governance, milestone tracking, stakeholder management, and risk mitigation. Demonstrated success in coaching, mentoring, and managing specialist teams to deliver highimpact outcomes. Expertise in translating customer insights and strategic goals into differentiated inflight product experiences. Skilled at building relationships and influencing across diverse internal and external stakeholders. Experience managing supplier partnerships, negotiating contracts with Procurement, and ensuring service level compliance. Strong analytical and commercial skills to balance customer experience with cost transformation and operational feasibility. Why Qantas? Youll join a team where creativity and passion are encouraged. Our people come together to dream big and deliver successfully. There are many opportunities for growth; development is a priority. Training and coaching are available from day 1. We support career progression in many directions. Benefits Enjoy discounted air travel within Australia and internationally for you, your family, and friends, plus exclusive deals on accommodation and holidays. Flexible leave options: 18 weeks paid parental leave and additional purchased leave options for eligible employees. Access to thousands of rewards: discounts across shopping, food, wine, insurance, health, wellbeing, leisure, and entertainment, plus salary packaging options. Wellbeing support: mental health resources, wellbeing app, personalised nutrition plans. Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, please let us know at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. Applications close Sunday 17 May. Only candidates with the right to work in Australia / New Zealand without restriction or sponsorship will be considered. #J-18808-Ljbffr