Job Title

Purpose of Position The Retail Manager is responsible for the overall efficient and effective management and operation of the Store. The Retail Manager is to maintain a complete knowledge of Harrys Kouzina menu items, $76,500 - $80,000 a year Full-time Shift work (Include weekends) Professional development assistance Employee discount Maintain the ingredient and procedures at all times in order to proactively and promptly deliver the highest level of customer experience Reporting to: Business Owner Accountabilities & Responsibilities: Ensure that the restaurant consistently delivers highest quality food quality and customer service to all customers in accordance with Store standards. Maintain an enthusiastic and energetic approach to enhancing customer experience. Respond to and communicate effectively with the team member in order to deliver the excellent customer experience. Ensure that all menu items are prepared and delivered in accordance with Harrys Kouzina Food Recipe and training guides including portioning and quality requirements. Ensure speed of service standards are consistently met. Maintain a complete knowledge of menu items and processes, basic ingredients and food procedures to provide information to customers and crew as required. Ensure that all daily and weekly reporting and documentation is completed, maintained and filed in accordance with the Business Standard. Manage inventory and maintain stock at sufficient levels to ensure all products are available to customers at all times. Maintain a clean and organized restaurant (front of house and back of house) at all times. Ensure restaurant compliance with the health and Food Safety Program as a Gold coast city council standard. Manage appropriate staffing and other resources to match customer demands and the provision of products. Provide an enjoyable r experience by maintaining a store that is safe, clean and provides customers with an enjoyable ambience. Requirements: Qualifications & Experience Proven experience in a supervisory/management role in the restaurant/hospitality industry. Excellent interpersonal and communication skills Good command of spoken and written English Understanding of written operation and financial reports High level people management and conflict resolution skills Personable and approachable disposition Financial acumen and numeracy Ability to understand, interpret and explain financial reports Possess a good understanding of food safety concepts Willingness and ability to undertake one shift per months in leading kitchen position. Strong computer/IT acumen including the ability to use Microsoft Office software (Word, Excel, PowerPoint, and Outlook) Ability to develop competence in various Job Type: Full-time Pay: $76,500.00 $80,000.00 per year Benefits: Salary packaging Work Location: In person