Job Title

Are you an experienced administrator who thrives in a fast-paced environment and genuinely enjoys helping customers? Were looking for an Admin Superstar to join our growing team and play a key role making homes more comfortable,efficientand compliant without the fuss.Werea localteam of experienced insulation specialists who provide ceiling and underfloor solutions tailored to the ACTs unique (let''s be real: FREEZING!) climate. About UsAt House Insulation Canberra, were a small but mighty team on a mission to make ACT homes more energy efficient. What sets us apart? Exceptional customer service Clear communication High-quality, professional delivery on every job. Our reputation is built on the experience we provide to our customers - and this role is central to that. About the RoleThis is a customer-facing administrative role where youll manage the end-to-end workflow of jobs, ensuring everything runs smoothly from first enquiry through to completion. Youll be the glue that holds operations together. Key responsibilities include: Managing inbound customer enquiries (phone & email) Booking and coordinating insulation assessments and quotes Scheduling installation jobs efficiently across Canberra Liaising with customers, installers, and suppliers Preparing and issuing invoices via Xero Managing post-job follow-ups and customer feedback Problem-solving and handling scheduling changes with professionalism. What Were Looking ForThis role suits someone who is organised, proactive, and customer-focussed. Youll bring: Proven experience in an administrative or scheduling role Excellent communication skills (phone and written) Strong organisational and time management skills Ability to prioritise and juggle multiple tasks A calm, solutions-focused mindset under pressure A positive, can-do attitude. Bonus Points If You: Are familiar with Canberra suburbs (from Dunlop to Fadden and everywhere in between) Have experience in trades, construction, or service-based businesses Enjoy improving systems and processes. Work Structure & Benefits Remote role (Canberra-based candidates highly regarded) Flexible hours ideal for school hours 45 days per week preferred Weekly pay Supportive, tight-knit team environment Opportunity to grow with a rapidly expanding business. Why Join Us?If youre someone who takes pride in your work, enjoys helping people, and wants to be part of a business that genuinely cares about its customers and team - then youll fit right in. How to ApplyApply via SEEK with your resume and a short cover letter outlining: Your relevant admin experience Why youre a great fit for this role Your availability (days/hours).