Job Title

ServiceNow ITOM Event/Monitoring SME AkkodisJoin to apply for the ServiceNow ITOM Event/Monitoring SME role at Akkodis.What is in it for you?Permanent roleBased in Canberra, Melbourne, SydneyCompetitive salaryRequirements:Baseline or NV1 clearance is a mustDesign, implement, and manage IT Operations ManagementDesign and implement ServiceNow ITOM solutions, including Event Management, Discovery, and Service MappingAbout our client:Our client is a global leader at the frontline of government service delivery, supporting millions of Australians, using cuttingedge technology to build world class platforms and capabilities to help Australians get on with their lives.Role Overview:The ServiceNow ITOM Event/Monitoring SME is responsible for designing, implementing, and managing IT Operations Management solutions within the ServiceNow platform. The role focuses on event management, monitoring, and ensuring the seamless integration of ITOM with other ServiceNow modules and thirdparty tools. The SME will work closely with stakeholders to deliver solutions that enhance IT operations, improve system reliability, and support business objectives.Key Responsibilities:Design and implement ServiceNow ITOM solutions, including Event Management, Discovery, and Service Mapping.Configure and customize the Event Management module to monitor IT infrastructure and applications.Integrate ServiceNow ITOM with thirdparty monitoring tools (e.g., SolarWinds, Splunk, Nagios, etc.).Develop and maintain event correlation rules, alert thresholds, and workflows.Monitor IT infrastructure and applications to identify and resolve incidents proactively.Implement automated remediation workflows to reduce manual intervention.Work with IT teams, business units, and stakeholders to gather requirements and deliver tailored ITOM solutions.Provide technical expertise and guidance to ensure alignment with business needs and best practices.Perform regular system health checks and optimize ITOM configurations for performance and scalability.Troubleshoot and resolve issues related to ITOM modules and integrations.Create and maintain technical documentation, including design specifications, workflows, and user guides.Provide training and support to endusers and IT teams on ITOM functionalities.Ensure ITOM solutions comply with organizational policies, standards, and regulatory requirements.Implement governance processes to maintain data integrity and security.Required Skills and Qualifications:Extensive experience with ServiceNow ITOM modules, including Event Management, Discovery, and Service Mapping.Strong knowledge of ITIL processes and best practices.Handson experience with integrating ServiceNow ITOM with thirdparty monitoring tools.Strong analytical and problemsolving skills.Excellent communication and collaboration skills.ServiceNow Certified Implementation Specialist (CIS) in ITOM is preferred.Experience with cloud platforms (e.g., AWS, Azure, GCP) is a plus.Preferred Qualifications:Bachelor''s degree in Computer Science, Information Technology, or a related field.Experience in managing largescale ITOM implementations.Familiarity with CMDB (Configuration Management Database) and IT asset management.Talented, committed, cando individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to Preetika on +61 28028 3141 OR [email protected] to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the "apply for this job" button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly.Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds.Referrals increase your chances of interviewing at Akkodis by 2x #J-18808-Ljbffr