Job Title

Salary: $42.60 per hour. Just Better Care Geelong is seeking a permanent full-time Compliance Officer to join our caring and dynamic office team. In this role, you will help us deliver consistently highquality services to clients and their families by ensuring we meet the requirements of the Aged Care Act 2024 and the Aged Care Quality and Safety Strengthened Standards. Duties and responsibilities include: HR compliance Share status of new applicants recruitment screening and/or compliance checks with relevant team leader/manager (e.g., police checks, NDIS worker screening, working rights, qualifications, driver licence, etc.). Monitor employee compliance and produce regular HR compliance reports using AlayaCare. Update employee files with uptodate compliance documentation and ensure AlayaCare Employee Profile is current. Follow up employees with expiring compliance documents as per the JBC Business Operating System. Education and training coordination Generate monthly LMS reports and monitor staff compliance with mandatory training requirements. Coordinate annual mandatory refresher training per Just Better Care policies and procedures (e.g., manual handling, medication management, infection control, hand hygiene, elder abuse, diabetes management). Support delivery of orientation and onboarding training for new staff in collaboration with Human Resources. Identify opportunities for additional staff training and contribute to annual training calendar and continuous improvement in workforce capability. Schedule completed training on the AlayaCare Employee Profile to ensure staff are paid accordingly. Associated providers and brokerage contract management Manage contracts with contractors (associated providers), ensuring agreements remain current and required documentation is maintained and compliant. Coordinate onboarding process for new associated providers following Just Better Care procedures. Establish brokerage contracts for new providers and conduct monthly compliance checks. Conduct regular contractor compliance checks and maintain accurate records of all associated provider contract documentation. Scheduling team support Answer incoming phone calls and provide information to callers or transfer to appropriate staff, record messages, and communicate to relevant staff. Provide supervision, support and direction to field staff. Monitor the main email inbox and action requests promptly when requested by senior coordinator or management. Assist with scheduling staff to support visits, including creating or changing support visits and notifying clients and staff of the changes. Monitor and maintain uptodate client information in files as required by brokerage companies or JBCG staff. General administrative duties Provide other administrative support duties within the office as directed by management (e.g., scanning, printing, mail outs). Answer telephone and assist with customer service and field staff support when coordinators are busy. Carry out all duties in accordance with JBCG policies, procedures and the Just Better Care Quality Management System. Maintain appropriate Work Health and Safety (WHS) practices. Actively attend and participate in meetings and training sessions as required. Participate in preparation of internal and external auditing processes. Undertake other duties as requested by the Franchise Owner for service delivery. What you will need Current Criminal Record Check Clearance. Demonstrated experience in a compliance, administration or coordination role. Strong organisational skills with the ability to manage multiple tasks and deadlines. High level of attention to detail and accuracy in record keeping. Excellent written and verbal communication skills. Proficiency in Microsoft Office Suite and ability to learn new software systems (e.g., LMS, AlayaCare). Ability to work both independently and as part of a team. Understanding of, or willingness to learn, aged care compliance and regulatory requirements. Two professional references. Experience in aged care, community care or a related health or disability sector. Familiarity with the Aged Care Quality Safety Standards and/or Support at Home (SAH) framework. Experience with Learning Management Systems (LMS), especially Tortal Training. Certificate III or IV in Business Administration or a related field. #J-18808-Ljbffr