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Jump into June with a fresh start to your careerJoin our Customer Care team and grow your future with ING!Our Customer Care Specialists help make us who we are as Australias most recommended bank, and were on the lookout for locals who care about customers as much as we do. Come "Do Your Thing" at ING. Were transforming digitally to give our teams the innovative tools they need to deliver fast, seamless service for our customers. Were looking for the agents of the future tech-savvy, customer-focused individuals ready to embrace new challenges and accelerate their careers. If youre ready to join a dynamic team and be part of the change keep reading!We have multiple roles available for a 29th of June start date at our swanky Customer Care HQ in Wyong. Youll be joining a fun and fast paced environment where there is opportunity to grow within your role. Our Contact Centre is an excellent start for those looking to expand their career and take on a new challenge. Youll also be part of an awardwinning team. Our Contact Centre was recently recognised as Team of the Year at ING, reflecting the high standard of care, collaboration and resilience our Customer Care Specialists bring to work every day.These positions are Full Time and require you to work a 7-day rotating roster including weekends and public holidays. You must have full availability to work an 8-hour shift scheduled at any time during our mid shift band (8:00am 8:30pm). Our rosters are published 4 weeks in advance.Example of a real-life roster: Week 1: Monday, Tuesday, Thursday, Friday (9:30am 5:30pm), Sunday (6am - 2pm) Week 2: Monday Friday (11am 7pm) Week 3: Monday, Wednesday, Thursday, Friday (12:30pm 8:30pm), Saturday (11am 7pm) Week 4: Tuesday Friday (12pm 8pm), Sunday (9am 5pm) Our Customer Care Specialists are scheduled for one weekend shift per week (Saturday or Sunday) for 3 out of 4 weeks a month. While you can be scheduled for any shift band on a weekend, we allow the flexibility to volunteer for specific shift times on weekends. We also provide a comprehensive onboarding journey designed to set you up for success in your role at ING. Its important that youre fully available and committed during this period to ensure you dont miss any key information and can confidently kick-start your career with us.What you''ll do As a Customer Care Specialist for a digital bank, youll be the first voice our customers hear when they call us for help. Youll assist customers with a range of different enquiries related to our Daily Banking products by using your active listening, analysis and customer service skills.What were looking for Minimum of 6 months'' work experience in a high volume, fast paced environment. Call Centre experience would be beneficial but not essential. Excellent written and verbal communication skills, and the ability to create a positive experience for every customer. Flexibility to work a rotating roster in a structured environment. Demonstrated resilience and patience in handling customer queries and objections, in an empathetic and professional manner. The ability to learn new technology and navigate computer systems efficiently and accurately. What''s in it for you? Encouraged work/life balance with our FlexING policy of 40% work from home after training (2 days a week). Penalty Rates of 20% for any late shifts finishing after 8pm and 50% on weekends. Annual rest day an extra day of leave! Employee Wellbeing Program so that you can be your best self. Regular coaching and mentoring sessions with your Team Leader to support your individual growth journey. Free onsite parking with local cafes and amenities nearby. Discounted ING Home Loans and Health Insurance. Applications will close on Tuesday, the 26th of May dont miss out and apply today!Please ensure you have attached your updated resume with your most recent work experience. About Us At ING, were all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. Whether youre taking ownership of exciting projects, thinking outside the box, or working with global colleagues, youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, youll feel the difference in how we value and champion our people. We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if youre interested but dont meet all the criteria, we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process, so let us know (email below) if you require any support or adjustments when you apply Sound like your kind of vibe? We cant wait to hear from you! (One last note: We operate using a direct talent sourcing model, so no agency introductions, please.) ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey, JanuaryJune 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. Need more? For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: **********@ing.com #LI-DNI