Job Title

The Scheduling Assistant is responsible for coordinating and maintaining effective rosters for support workers delivering in-home aged care services. This role ensures that clients receive consistent, timely, and appropriate care by matching staff availability, skills, and client needs, while maintaining compliance with organisational and regulatory requirements. Roster Coordination Develop, maintain, and update staff rosters on a daily and weekly basis Allocate shifts based on client care plans, staff availability, and skill requirements Manage last-minute changes, including staff absences and urgent client requests Ensure continuity of care by prioritising consistent worker-client matching Communication & Coordination Act as the first point of contact for scheduling queries from staff and clients Liaise with Team Leaders, Care Managers, and Support Workers regarding roster changes Notify clients and staff of any updates in a timely and professional manner Compliance & Accuracy Ensure all shifts comply with relevant awards, agreements, and organisational policies Maintain accurate scheduling records within the rostering system Monitor and flag risks such as overtime, travel time inefficiencies, or missed services Problem Solving Respond to unexpected changes with practical and timely solutions Escalate complex issues to the Team Leader or Care Manager when required Administrative Support Assist with data entry, reporting, and documentation related to scheduling Support continuous improvement of rostering processes and systems