Job Title

Mortgage Innovations is an award-winning mortgage broking business delivering seamless, stress-free home loan experiences. Having won Best Customer Service (Office) two years in a row at the Better Business Awards, we pride ourselves on delivering an exceptional client experience. Were a hardworking team who love what we do and like to have fun along the way. Were looking for a proactive, tech-savvy and highly organised Personal Assistant / Appointment Setter with a warm and friendly personality to support our Head Broker and be the first point of contact for our clients. Key Responsibilities Manage incoming calls, emails, and the Head Brokers inbox Book, confirm, and reschedule client appointments Follow up clients for documents and send file invites Maintain CRM and ensure all follow-ups are completed Coordinate meetings, calendars, and general admin Work with the Customer Care Specialist on annual reviews, fixed rate expiries, and interest-only periods Identify opportunities within our existing client base About You Minimum 1 year experience in a mortgage broking office or residential lending environment (essential) Strong appointment setting and client follow-up skills Tech-savvy with CRM experience (MyCRM experience highly regarded) Warm, friendly, and professional Highly organised with excellent communication skills Why Join Us? Award-winning, supportive team culture Work hard, have fun environment Birthday leave + monthly massages Growth opportunities within the business If you enjoy a fast-paced role and love delivering great client service, wed love to hear from you.