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Overview Wangaratta, VIC | Permanent Full Time x 2 | $70,017 per annum + super Two enthusiastic Customer Experience Officers to become the welcoming face and voice of our Council. If you thrive on helping others, love solving problems, and bring positivity to every conversation, this is your chance to shine. As part of our dynamic Customer Service team, you''ll be the first point of contact for our communitywhether in person, over the phone, or online. You''ll guide customers through a wide range of Council services, handle enquiries and payments with confidence, and ensure every request is followed through with care and accuracy. Responsibilities Serve as the first point of contact for community inquiries in person, by phone, and online Guide customers through a wide range of Council services Handle enquiries and payments with confidence Follow through on requests with care and accuracy Requirements and Skills Experience in customer service Confidence using digital systems Strong communication: clear and respectful Ability to stay calm under pressure and maintain smooth operations Attention to detail and a commitment to great customer outcomes In addition, you align with the following attributes: you enjoy working in a fast-paced, team-focused environment and bring a positive attitude to every interaction. Benefits and Why Youll Love Working With Us A warm, welcoming culture focused on inclusion, growth, and innovation Paid parental leave for permanent full-time and part-time employees Ongoing Training & Development: opportunities to expand your skills and grow within the organisation Employee Benefits: corporate perks, including flu vaccinations, discounted gym memberships, and access to the Employee Assistance Program (EAP) Other Details Visit www.wangaratta.vic.gov.au to view the full position description. For enquiries, contact Juan Hernandez, Manager - Customer, Digital & Transformation Service at [email protected]. Applications close at 3pm on Monday, 18 May 2026. Equal Opportunity and Compliance Rural City of Wangaratta is a child safe and equal opportunity employer. Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged. Roles involving work with children require referees who can comment on experience working with children. These roles also require a valid Working with Children Check and a National Criminal History Check. How To Apply A brief cover letter outlining your interest Your current resume, including at least two referees A document addressing the Key Selection Criteria (use each as a heading) Copies of relevant licences or certifications #J-18808-Ljbffr