Job Title

Mildura, VIC About Us Lutheran Homes Group (LHG) is a leading not-for-profit provider of home and community support, residential care and retirement living services for senior Australians. With over 1,300 dedicated employees and volunteers, we deliver personalised care across South Australia and regional Victoria, empowering older Australians to live with dignity and choice. Committed to quality care, innovation, and staff development, we are proud of our rich history and values, and we continually strive to grow while making a positive impact in the lives of those we support. About The Role The Village Liaison Officer plays an important role in supporting a positive, welcoming and wellorganised village environment. This role provides daytoday resident engagement, communication, administrative and operational support, working closely with residents, the Village Manager and the broader team. The position is responsible for helping residents access information, coordinating communications and activities, maintaining accurate records, supporting village events and ensuring resident requests, feedback and administrative matters are managed in a timely and professional manner. Key Responsibilities Support resident communication and engagement across the village. Coordinate welcome and onboarding activities for new residents. Assist with newsletters, notices, event information and other resident communications. Record, track and follow up resident feedback, requests and concerns. Support village events, including RSVP tracking, guest lists and attendance coordination. Maintain resident records, activity logs, milestone calendars and relevant documentation. Coordinate administrative and operational tasks, including maintenance requests and other village services. Assist with event planning, scheduling and yearly activity coordination. Use relevant systems to update records, manage tasks, support reporting and maintain accurate data. Support inspections, contract review processes and other compliancerelated activities. Attend team meetings and contribute updates, feedback and relevant information. Support ongoing process improvement and use of digital systems. Undertake other duties as reasonably directed. About You You are a friendly, organised and reliable person who enjoys working with older people and building positive relationships with residents. You will be confident communicating facetoface, following through on requests, and supporting a busy village environment with professionalism, care and attention to detail. You Will Bring Experience in an administrative, customer service or residentfacing role. A warm, approachable and helpful manner, with strong interpersonal and communication skills. Confidence liaising with residents, responding to enquiries and supporting positive resident relationships. Strong organisational and time management skills, with the ability to work independently and follow tasks through to completion. Good attention to detail and consistency in managing administrative tasks, records and followup actions. Confidence using technology, including Microsoft 365, Word, Excel, email, shared drives and CRM or similar systems. Ability to log and track maintenance requests, update records, assist with newsletters, support events and help coordinate inspections. Previous experience in retirement living, aged care, property management, real estate or a similar service environment, desirable but not essential. Candidates may be subject to a preemployment medical assessment with the successful candidate requiring current NDIS worker clearance. In accordance with current health guidelines for the aged care sector, candidates are encouraged to have all recommended vaccinations. Why Lutheran Homes Group? At our organisation, youll enjoy a supportive team environment with ample opportunities for growth as we continue to expand. We believe in fostering a professional yet fun culture where every team member is valued. If you''re looking to make a meaningful impact while growing in your career, this role offers the perfect balance. Applications close 5:00 pm Friday 14 May 2026 #J-18808-Ljbffr