Job Title

Perth, Western Australia 6000, Australia Part-time Permanent 1-3 years Posted 20 Apr 2026 Description About Chorus Chorus is a WA-based organisation with close to 1000 team members and volunteers who support seniors, people on the mental health recovery journey, and those living with a disability. Our purpose is to enable people to live the life they choose at home and in the community. Weve designed a structure that focuses less on management and hierarchy and more on the things that matter - relationships, customers, and communities! Our network of small local teams enables Chorus people to be more connected to each other and feel a sense of belonging. We enable locals to: Respond quickly and confidently when customers or families reach out to us. Guide customers through funding and referrals processes with clarity and care. Set up services smoothly by completing agreements, payments, and onboarding with transparency and support. Maintain strong relationships with customers by gathering feedback, identifying improvement opportunities, and maintaining customer records. Responsibilities Manage Chorus central connection points with customers including: Central Phone Qs and Voicemails daily. Transferring of calls to locals. Physical Mail (If at Carlisle office). Effectively respond to customer questions, enquiries, and concerns: Timely response to cancellation/suspension of services. Timely response for changes to scheduled services. Timely response of customer requesting extra (HM Windows/DA), existing customers only. Timely response to locals advising of messages received from customers when required for call back. Accounts queries/questions and payment, follow up with local if required. Transport Bookings (As requested), St Johns, and CHSP Community Transport. Listening to the customers conversation with regards to their requests. Assisting new potential customers to identify capacity within the required local while portals are closed. Transferring all Meals calls related to Chorus Meals to local Albany or Palmyra. Accurately complete customer notes in a timely manner. (If the conversation is not documented, it never happened). Facilitate the effective collection and recording of customer feedback on the Intranet portal (complaints, compliments). Work within your Team Agreement. Communicate with the Team on Teams, 8x8 and other platforms. Share understanding of advocacy within the locals and the community. Be knowledgeable of Sandwai, Trello, Wise, and Microsoft programmes. Participate in ad hoc projects when required. Attend team meetings and share your wisdom. Provide outofhours availability: Weekdays approximately between 6:00am and 9:30pm. Qualifications and Requirements Great communication skills to interact with a diverse range of customers, their families, carers, community agencies, and other professionals. Enthusiastic and engaging with customers. Understanding of professional boundaries and privacy and confidentiality issues. Ability to work independently as well as part of a team. A proactive approach to the safety and wellbeing of yourself and your customers. Current driver''s licence with no restrictions. NDIS Worker Screening Check (or willingness to apply prior to commencing employment). Current First Aid Certificate with 12 months or less currency (or willing to apply). Chorus isan equal opportunity employer. Applicants from a variety of cultural and linguistic origins, as well as Aboriginal and Torres Strait Islander people, LGBTQIA+ persons, and those with disabilities, are encouraged to apply. Company Overview We work with communities and alongside people to support them to live the life they choose, with a particular focus on seniors and people living with disability and mental illness. Ultimately, we exist so local communities can thrive. #J-18808-Ljbffr