Job Title

First Nations Identified: Energy Sales Specialist At Origin, being useful is more than a tagline its how we approach work every day. As a collective, were a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering awardwinning internet and helping to lead Australias energy transition. If youre driven by purpose and excited to be part of something bigger, wed love to have you on the journey. This is an identified role, and we warmly encourage applications from Aboriginal and Torres Strait Islander peoples. Origin is committed to creating a culturally safe and inclusive workplace where Indigenous employees can thrive. About the role In this role, you will speak with new and existing customers and support them with their energy services. Some customers will contact you, and at other times you may reach out to customers to assist with their account. Your goal is to make things simple and easy for customers while helping them find the right energy plan for their needs. Youll work in a supportive team environment and receive training to help you succeed. What youll do Support customers across phone and email by listening carefully, understanding their needs, and providing clear, respectful assistance. Help customers join Origin, stay with Origin, or make changes when moving house or updating their energy plans or internet services. Resolve customer questions and issues, offering products and services that best suit each customers circumstances. Work closely with your team, supporting one another and sharing ideas to improve the customer experience. Continue building your knowledge of Origins products, systems, and ways of working through ongoing learning and development. Act as the primary point of contact for our Indigenous customers, ensuring their needs are understood and addressed with culturally appropriate and accessible support. What were looking for You dont need to know everything about energy we will provide training. What matters most is that you enjoy helping people and communicating with customers. Were looking for someone who: Communicates clearly and comfortably with people Works well in a team Has a positive attitude and is willing to learn Can think through problems and find solutions Sales or Customer Service experience is helpful, but not essential Background checks may be required Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing. Equal Opportunity We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future. #J-18808-Ljbffr