Job Title

Permanent Part Time role - 60hrs/fortnight | Flexible working environment$40 - $49/hr + Super + 17.5% leave loadingLeadership role where you will shape the client experience. Drive real impact.Lead the front line of emergency veterinary care. Shape the client experience. Drive real impact.Animal Emergency Australia (AEA) and Perth Vet Emergency (PVE) Cannington are seeking an experienced and people-focused Client Care Manager to lead our Front of House (Client Care) team in a fast-paced, 24/7 emergency hospital environment.Why this role stands outPart-time, flexible leadership role in a high-impact ECC hospitalStrong remuneration package + superBe part of AEA - one of Australia''s leading ECC networksWork with PVE - a trusted name in emergency veterinary care in WAReal opportunity to influence systems, processes, and service deliveryJoin a culture that values compassion, trust, integrity, and growthAbout the RoleAs Client Care Manager, you will lead, coach, and develop a high-performing Client Care Representative (CCR) team, ensuring exceptional, compassionate service from arrival to discharge.Youll take ownership of the entire client journey, balancing emotional intelligence with operational excellence, while driving improvements in systems, processes, and team capability.You will also play a key role in:Strengthening relationships with referring veterinariansManaging complaints and complex client situationsImproving workflow, wait times, and service consistencySupporting business growth and hospital performanceWhat You Bring (Must-Haves)Leadership experience in a 24/7 hospital or high-volume environment with rotational rostersStrong client experience background (service delivery, complaints resolution, high-pressure situations)Demonstrated ability to lead, coach, and develop teamsExperience improving systems, processes, and operational workflowsA natural problem solver who can think on their feetHigh emotional intelligence and communication skillsWhat Sets You ApartYou bring a growth mindset - always looking to improve how things are doneYou lead with kindness, empathy, and accountabilityYoure comfortable making decisions in fast-paced, emotionally charged environmentsYou balance people leadership with operational deliveryYou align strongly to AEA''s values:We are kind | We take Ownership | We are Transparent | We seek to grow | We are a teamYour ImpactLead and inspire a high-performing, cohesive FOH teamElevate the client and patient experienceDrive continuous improvement across systems and workflowsManage complaints and complex client interactions with professionalism and careInfluence hospital performance, reputation, and growthBenefits of Working with AEA & PVECareer progression across a national ECC networkAccess to leadership development and training opportunitiesSupportive, values-driven cultureExposure to innovative systems and operational excellence initiativesA workplace that genuinely invests in people, culture, and work-life balanceReady to lead, improve, and make a difference?If youre a strong leader with a passion for client experience, team development, and continuous improvement, we want to hear from you. #J-18808-Ljbffr