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About Us The Salvation Army is a Christian movement and one of Australias largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here providing support, safety, community, and opportunity. About The Role The Salvos Funerals team is seeking a compassionate, organised, and servicedriven Funeral Planner to support families during one of lifes most difficult moments. In this meaningful role, you will guide and arrange funeral services with dignity, respect, and cultural sensitivity. Reporting to the Operations Manager, your role is responsible for managing funeral arrangements, handling all legal documentation/permits, and supporting families through prepaid funerals. The opportunity is permanent full time based in Redfern and requires participation in an afterhours phone support roster, including occasional weekend shifts. Number Of Positions Available 1 Key Responsibilities Work closely with families to plan and arrange funerals, providing pastoral care and empathetic guidance. Coordinate all aspects of funeral services, including venues, celebrants, clergy, cemeteries, floral tributes, media notices, and required legal documentation. Manage administration requirements, including death registration, permits, records, and prepaid funeral documentation. Organise and personalise memorial services by facilitating discussions with relatives regarding style of funeral, flower arrangements and other requirements. Efficiently and effectively respond to all emails & telephone enquiries and ensure that enquiries are responded to within agreed timeframes. Provide afterhours phone support that is required on a roster/rotation basis (occasional weekend). About You You are a compassionate communicator with strong organisational skills and the ability to guide families through difficult moments. You work confidently both independently and in a team, and bring maturity, empathy, and professionalism to every interaction. Key Capabilities Demonstrated experience in funeral planning or related fields (grief/trauma experience highly regarded). Exceptional communication skills and high emotional intelligence, with the ability to support grieving families. Proficient in the use of Microsoft Office suite and experience using computer applications (e.g., Microsoft Office, Word, Excel). Demonstrated ability to put people at ease, ability to remain calm and maintain composure under stressful circumstances. Requirements Of The Role A current drivers licence with a safe driving record including the ability to regularly travel. Flexibility to work evenings, weekends (where needed), and extended hours. Ability to perform tasks that require physical strength such as lifting caskets, setting up and dismantling equipment. Benefits Hybrid working environment with a mix of onsite work and working from home (WFH). Tool of Trade vehicle. Eligible employees can access NFP salary packaging for living expenses ($15,900 tax free for rent, mortgage, school fees etc) plus meals and entertainment benefits ($2,650 tax free). Purchase leave, study leave, Paid parental leave. Salvos Rewards Access to exclusive financial and lifestyle discounts and benefits. Fitness Passport. Employee Assistance Program Independent confidential counselling service. Equal Opportunity Employer The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. Child Safe Organisation The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. Core Values We value Integrity, Compassion, Respect, Diversity, and Collaboration. #J-18808-Ljbffr