Job Title

Key benefitsWork at one of the largest and most successful venues in Western SydneyOngoing opportunities for training and development to help grow your career within the hospitality industry.Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.Above award ratesWe are looking for a friendly, experienced and well-presented Customer Service Professional to join our team.About UsBy any measure, the story of Workers Lifestyle Group is a proud record of achievement. Its continuing success is a result of its strong relationship to its members and the community from which it has grown and its relevance and value as a recreational, sporting, entertainment and social icon in Sydneys burgeoning west.About The RoleThe predominant shifts for this role will be overnight, finishing anywhere from 1am - 3am.ResponsibilitiesWelcoming Members and Guests in a friendly, courteous mannerSigning in members and visitors, conducting ID checks and RSA assessmentsScreening and forwarding calls to appropriate personnel or departments and taking messages when appropriateAnswering questions about venues and providing all relevant informationOperating the public-address system to make any announcements to club patrons and staffProcessing tickets for shows and concerts and collecting paymentsUpdating details in membership systemIssuing Workers Gift CardsTaking member bookings for the Club courtesy busFacilitating cloak room serviceAny other reasonable duties as requested by ManagementRequirements12 months reception/concierge experience in hospitality / hotel / entertainment is preferredExcellent communication, interpersonal skills and presentationExcellent skills in customer service, attention to detail, communication, time management, dealing with difficult conversations and customer complaintsBasic knowledge and skills in computer systems / programs including OutlookCurrent NSW RSA / RCG competency cardPolite phone etiquetteWilling to work a mixture of day, evening and weekend shiftsBenefitsCompetitive casual rate above award rateEmployee Enterprise AgreementFree onsite undercover parkingUniforms providedStaff Christmas PartyStaff events Trivia, Paint & Sip, RafflesEmployee Assistance Program up to 6 sessions annually25% staff discount with our food vendors Marlos All Day and Lusso BistroGet to know us more at careers/How To ApplyProvide a copy of your resume and cover letter outlining why you would be a suitable candidate for the position.If you are looking for an exciting opportunity to be a part of a dynamic team in a financially secure large club group then send through your resume by clicking on the APPLY NOW button below. #J-18808-Ljbffr