Job Title

Venues NSW Venues NSW is a commercially focused agency of the NSW Government, encompassing the Sydney Cricket Ground and Allianz Stadium as well as major sporting and cultural stadiums and precincts in Sydney, Olympic Park, Parramatta, Newcastle and Wollongong. The network of stadiums and entertainment centres host in excess of 5 million people a year at more than 500 events and is a key contributor to the economy. About The Role Customer Experience Coordinator plays a key role in delivering the Customer Experience (CX) strategy at Venues NSW. This role goes beyond responding to feedback it is responsible for turning customer insights into action, improving how we listen, respond, and continuously enhance the experience across our venues. Working closely with the Customer Experience Manager, this role will own daytoday customer feedback operations, support delivery of CX initiatives, and contribute to building a more customercentric organisation. About You Are you a customer experience professional who loves a challenge? We are looking for a Customer Experience Coordinator who is as comfortable managing sensitive customer escalations as they are analysing data for boardlevel insights. You are resilient, highly organised, and passionate about worldclass service. If you have a knack for problemsolving and want to play a key role in shaping the CX strategy across some of NSWs most iconic venues, we want to hear from you. Qualifications Complex Complaint Resolution: Proven experience managing endtoend customer feedback and resolving complex or sensitive escalations in a highvolume, fastpaced environment. Data Analysis & Reporting: Experience analysing customer feedback, identifying recurring themes or "pain points," and translating that data into clear, actionable reports for management. HighStakes Communication: A track record of communicating with empathy and professionalism, particularly when navigating difficult conversations or highpressure situations. CrossFunctional Collaboration: Experience working effectively with diverse internal stakeholders (such as operations, facilities, and marketing teams) to solve problems and implement process improvements. Project Coordination: Demonstrated ability to support the delivery of strategic initiatives or business improvement projects from inception to completion. Systems Proficiency: Handson experience using CRM systems, feedback management platforms, or data visualization tools to track and manage customer interactions. Staff Coordination: Experience providing guidance or coordination to temporary or frontline support staff during peak operational periods or major events. Why Work For Us Work in Australias biggest network of venues Career development opportunities and progression Access to the Sporting Club of Sydney facilities Other benefits associated with working with major sport and entertainment venues Team orientated culture Equal Opportunity Applicants must be Australian citizens or permanent residents to be considered and will be required to undertake a National Police Clearance check. Venues NSW values social and cultural diversity and is committed to providing a safe and healthy work environment and the principles of workplace gender equality and encourages Aboriginal and Torres Strait Islander Australians to apply. Location Level 1M/40, 44 Driver Ave, Moore Park NSW 2021, Australia #J-18808-Ljbffr